Join Today: Customer Support Advocate - Ongoing (Remote)
Join our friendly team! We have a simple and rewarding job for a Customer Support Advocate - Ongoing! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role. Â Â This a Full Remote job, the offer is available from: United States, Tunisia, Tennessee (USA)
Join Tithe.ly, We're on a Mission
We're a tech company that puts the Church first, and we currently service more than 37,000 churches all over the world. Tithe.ly is on a mission to see the local church have the financial stability and resources needed to build the Kingdom of God, and so we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a little bit easier.
Customer Support Advocate
We are always grateful to meet talented professionals interested in joining our Customer Support team. In this role, your primary responsibility will be providing an excellent experience to our customers by delivering answers to customer inquiries and helping troubleshoot various issues for a segment of Tithe.lyÂs product suite by knowing the ins and outs of our product and having a solution-oriented mindset.
While we are not always hiring for this particular role, we are always accepting applications. Whenever a role does become available, our team will reach out to the resumes that best fit our job description and needs.
Primary Responsibilities Of The Role
 Offer customer solutions though email, chat, and phone services
 Train and help customers adapt to new software and updates that get pushed out frequently
 Track issues/bugs that the customers are experiencing and communicate accordingly
 Help brainstorm and create better and more efficient/concrete processes for the team
 Other duties and special projects as assigned
A Successful Candidate Will
 Communicate Effectively by attentively listening to others and adjusting to fit your audience.
 Be Action Oriented and step up to handle tough situations.
 Have Interpersonal Savvy therefore, relating openly and comfortably with diverse groups of people.
 Be a Nimble Learner who learns quickly when facing new situations.
 Be Tech Savvy by readily learning and adopting new technologies.
Technical Qualifications
Required:
 Be passionate about serving our customers by providing best in class customer interactions through clear, thoughtful and efficient responses
 Comfortable with technology and software services
 Excellent written/verbal communication skills
 Positive and upbeat personality
 Empathetic and patient with customers
 Ability to manage yourself in a fully remote environment
 Detail oriented and organized
 A willingness to learn and adapt quickly to new updates/changes
 Highly competent/comfortable with technology and web-based softwareÂs
 Able to write in explanatory and procedural styles for multiple audiences
Office Requirements:
 We are a fully distributed team (100% remote) with travel required 1-2 times per year
 9:00a-5:30p Pacific Standard Time, with 1-2 weekend shifts a month
 A stable work environment with designated workspace and access to high-speed internet. We will provide all necessary equipment
 US-based and legally able to work full time in the US. Sponsorships are not available at this time
We are currently hiring candidates in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA
Hourly Pay Range: $20-$25/hour
This offer from "Tithe.ly" has been enriched by Jobgether.com and got a 75% flex score. Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Join Tithe.ly, We're on a Mission
We're a tech company that puts the Church first, and we currently service more than 37,000 churches all over the world. Tithe.ly is on a mission to see the local church have the financial stability and resources needed to build the Kingdom of God, and so we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a little bit easier.
Customer Support Advocate
We are always grateful to meet talented professionals interested in joining our Customer Support team. In this role, your primary responsibility will be providing an excellent experience to our customers by delivering answers to customer inquiries and helping troubleshoot various issues for a segment of Tithe.lyÂs product suite by knowing the ins and outs of our product and having a solution-oriented mindset.
While we are not always hiring for this particular role, we are always accepting applications. Whenever a role does become available, our team will reach out to the resumes that best fit our job description and needs.
Primary Responsibilities Of The Role
 Offer customer solutions though email, chat, and phone services
 Train and help customers adapt to new software and updates that get pushed out frequently
 Track issues/bugs that the customers are experiencing and communicate accordingly
 Help brainstorm and create better and more efficient/concrete processes for the team
 Other duties and special projects as assigned
A Successful Candidate Will
 Communicate Effectively by attentively listening to others and adjusting to fit your audience.
 Be Action Oriented and step up to handle tough situations.
 Have Interpersonal Savvy therefore, relating openly and comfortably with diverse groups of people.
 Be a Nimble Learner who learns quickly when facing new situations.
 Be Tech Savvy by readily learning and adopting new technologies.
Technical Qualifications
Required:
 Be passionate about serving our customers by providing best in class customer interactions through clear, thoughtful and efficient responses
 Comfortable with technology and software services
 Excellent written/verbal communication skills
 Positive and upbeat personality
 Empathetic and patient with customers
 Ability to manage yourself in a fully remote environment
 Detail oriented and organized
 A willingness to learn and adapt quickly to new updates/changes
 Highly competent/comfortable with technology and web-based softwareÂs
 Able to write in explanatory and procedural styles for multiple audiences
Office Requirements:
 We are a fully distributed team (100% remote) with travel required 1-2 times per year
 9:00a-5:30p Pacific Standard Time, with 1-2 weekend shifts a month
 A stable work environment with designated workspace and access to high-speed internet. We will provide all necessary equipment
 US-based and legally able to work full time in the US. Sponsorships are not available at this time
We are currently hiring candidates in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA
Hourly Pay Range: $20-$25/hour
This offer from "Tithe.ly" has been enriched by Jobgether.com and got a 75% flex score. Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now