Join Today: Call Center Customer Service Representative
Quick Overview:Location: RemoteCompensation: a competitive salaryCompany: AT&TPosition: Call Center Customer Service Representativein TennesseeStart Date: Immediate openings available  Job title: Call Center Customer Service Representative (Work from Home)
Company: AT&T
Job description: This position offers a $3,000.00 sign on bonus paid out as follows: first $500 payment 30 days after hire date, second $1000 payment 6 months after hire date and third $1500 payment 1 year after hire date.
This is your opportunity to be the voice of AT&T Â a global leader in communications and technology from home! As a member of our team, youÂll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, youÂll help our customers stay connected to what matters the most.
How youÂll make an impact
YouÂll handle customer service calls ranging from billing and payments to plan changes and upgrades. YouÂll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.
What your day-to-day will look like
 YouÂll instill confidence and loyalty in the customers you interact with through thoughtful listening utilizing your knowledge of AT&TÂs products and services to effectively service and retain customers.
 YouÂll resolve complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance.
 YouÂll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&TÂs products and services.
 When issues arise, youÂll step in to perform basic troubleshooting on both products and services.
 In this full-time WFH position (40 hours/week) youÂll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customerÂs call and provide exceptional service.
What you can look forward to
Our Customer Service Representatives earn between $15.54 - $17.36 hourly + additional compensation up to $3,000 if all sales goals and performance expectations are met. With these great opportunities, our top sellers earn $72,114 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
 Medical/Dental/Vision coverage
 401(k) plan
 Tuition reimbursement program
 Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired.
 Sick leave
 Paid Parental Leave
 Adoption Reimbursement
 Disability Benefits (short term and long term)
 Life and Accidental Death Insurance
 Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
 Employee Assistance Programs (EAP)
 Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
What weÂre looking for
 Call center or customer service experience.
 Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
Work From Home Requirements
 You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment youÂll need to get started! (keyboard, monitor, computer, mobile device, etc.)
 Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
 You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Want to learn more about our work from home roles? Watch video.
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If youÂre ready to take the lead as the voice of AT&T, weÂd love to hear from you! #Virtualjob #Virtualwork
#connectourcustomers
Expected salary:
Location: Tennessee
Apply for the job now!
Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now
Company: AT&T
Job description: This position offers a $3,000.00 sign on bonus paid out as follows: first $500 payment 30 days after hire date, second $1000 payment 6 months after hire date and third $1500 payment 1 year after hire date.
This is your opportunity to be the voice of AT&T Â a global leader in communications and technology from home! As a member of our team, youÂll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, youÂll help our customers stay connected to what matters the most.
How youÂll make an impact
YouÂll handle customer service calls ranging from billing and payments to plan changes and upgrades. YouÂll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.
What your day-to-day will look like
 YouÂll instill confidence and loyalty in the customers you interact with through thoughtful listening utilizing your knowledge of AT&TÂs products and services to effectively service and retain customers.
 YouÂll resolve complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance.
 YouÂll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&TÂs products and services.
 When issues arise, youÂll step in to perform basic troubleshooting on both products and services.
 In this full-time WFH position (40 hours/week) youÂll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customerÂs call and provide exceptional service.
What you can look forward to
Our Customer Service Representatives earn between $15.54 - $17.36 hourly + additional compensation up to $3,000 if all sales goals and performance expectations are met. With these great opportunities, our top sellers earn $72,114 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
 Medical/Dental/Vision coverage
 401(k) plan
 Tuition reimbursement program
 Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired.
 Sick leave
 Paid Parental Leave
 Adoption Reimbursement
 Disability Benefits (short term and long term)
 Life and Accidental Death Insurance
 Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
 Employee Assistance Programs (EAP)
 Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
What weÂre looking for
 Call center or customer service experience.
 Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
Work From Home Requirements
 You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment youÂll need to get started! (keyboard, monitor, computer, mobile device, etc.)
 Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
 You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Want to learn more about our work from home roles? Watch video.
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If youÂre ready to take the lead as the voice of AT&T, weÂd love to hear from you! #Virtualjob #Virtualwork
#connectourcustomers
Expected salary:
Location: Tennessee
Apply for the job now!
Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now