**Job Title:** Remote FNOL Customer Service Representative - Work from Home with Blithequark's Dynamic Team!

**Job Description:** About Blithequark At Blithequark, we're passionate about delivering exceptional customer service to our clients and the parties involved in a claim. As a leading subrogation company, we specialize in recovering payments on damage claims, ensuring that the party responsible for the damage is held accountable. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience. These guiding values have enabled our current and future success, and we're excited to share this vision with like-minded individuals who thrive in a dynamic and supportive environment. Our Culture We believe in fostering a culture that values both efficiency and effective processes, as well as a casual and comfortable atmosphere. Our team is passionate about throwing company events that bring us together and celebrate each other's achievements. We're also committed to giving back to the community, hosting several volunteer events throughout the year. Our dedication to work-life balance ensures that our employees can maintain a healthy and fulfilling lifestyle. Join Our Team We're seeking a highly motivated and customer-focused individual to join our team as a Remote FNOL Customer Service Representative. As a key member of our team, you'll be responsible for providing quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our clients' property, and your exceptional communication skills will play a critical role in ensuring that our clients receive the best possible service. Tiered Support Bonus System At Blithequark, we believe in recognizing and rewarding our team members for their hard work and dedication. Our Tiered Support Bonus System offers a unique opportunity for our FNOL team members to earn additional income based on their performance. The bonus structure is as follows: * Level 1: $105 * Level 2: $150 * Level 3: $205 These bonuses are paid per pay period on the paycheck following the period in which they are earned, providing an additional incentive for our team members to excel in their roles. FNOL Incentive Program Our FNOL Incentive Program is designed to reward high-performers with an opportunity to earn more per month, in addition to our Tiered Support Bonus System. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned. This program provides an additional layer of motivation for our team members to deliver exceptional results. A Typical Day As a Remote FNOL Customer Service Representative, you'll be responsible for: * Accepting inbound calls from engineers, technicians, and other field operators reporting FNOL * Communicating effectively while entering data accurately into a customized database * Reporting underground damage to locate companies when applicable * Providing outstanding service to customer representatives * Analyzing photos and mapping the correct location Required Skills & Abilities To succeed in this role, you'll need to possess the following skills and abilities: * Ability to type a minimum of 55 wpm, error-free * Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches * Advanced phone and verbal communication skills * Active listening skills * Excellent written communication skills * Excellent reading skills; must be able to read and follow a script * Must be able to analyze and interpret photos to determine damage * Must establish an appropriate work environment within their home for work purposes; Blithequark provides the necessary computer equipment Experience We're looking for individuals with 6 months to 1 year of previous customer service call center experience. Experience with Microsoft Teams is a plus. A High School Diploma or equivalent is required. Perks As a Blithequark team member, you'll enjoy the following perks: * Paid time off * PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year * Blithequark pays $50/month towards your internet service cost * Blithequark is a 4-year running winner of The Oklahoman Top Workplaces! Benefits Blithequark offers a full menu of benefits, including a matched 401k. We're committed to supporting our team members' financial well-being and providing a comprehensive benefits package. Equal Opportunity Employer Blithequark is an Equal Opportunity Employer, and we welcome applications from diverse candidates. Apply Now If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our dynamic team at Blithequark. Apply Job! Apply for this job