**Job Title: Remote Customer Service Representative - National Telecommute Opportunity**

**Join blithequark in Revolutionizing Healthcare through Compassionate Customer Service** Are you passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's team of dedicated Customer Service Representatives, working remotely from the comfort of your own home. As a key member of our national telecommute team, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. **About blithequark** blithequark is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. Our mission is to advance health equity on a global scale by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We're guided by a culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and inclusive work environment. **The Role** As a Remote Customer Service Representative, you'll enjoy the flexibility to telecommute from anywhere within the U.S., working a full-time schedule of 40 hours per week, Sunday to Saturday. You'll be required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST. During peak season and when deemed necessary by business needs, you may be required to work occasional overtime, including a 6th day and one (1) weekend day shift. **Primary Responsibilities:** * Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits * Ask appropriate questions and listen actively while documenting required information in computer systems * Occasionally make outbound calls to customers for follow-ups * Collaborate with colleagues to resolve customer issues and provide exceptional service * Stay up-to-date with product knowledge and company policies to ensure accurate and informed responses **Training and Development:** * 3-4 weeks of paid training, with 100% attendance required * Virtual training sessions conducted from the comfort of your own home * Opportunities for professional growth and development, including career advancement and skill-building **Required Qualifications:** * High School Diploma or GED, or 2 years of equivalent work experience * Must be 18 years of age or older * 1 year of customer service experience, including providing service over the phone * Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel * Ability to attend training sessions with 100% attendance * Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday to Saturday **Preferred Qualifications:** * Call Center experience * Experience with a virtual learning environment * Experience with a virtual working environment * Experience in working with Digital platforms and systems (Web, Chat, Email) * Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) **Telecommuting Requirements:** * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service * Must be able to connect directly into the internet via hard wire (either directly to modem or router) **Soft Skills:** * Ability to work in a fast-paced work environment * Anticipate taking a minimum of 50 calls daily * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team **Physical and Work Environment:** * Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer * Must be able to work in a quiet, distraction-free environment **Compensation and Benefits:** * Competitive hourly rate, based on local labor markets, education, work experience, certifications, etc. * Comprehensive benefits package, including medical, dental, and vision coverage * Incentive and recognition programs * Equity stock purchase and 401(k) contribution (subject to eligibility requirements) * Opportunities for career growth and professional development **Diversity, Equity, and Inclusion:** * blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. * We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. **How to Apply:** If you're passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and join our team of dedicated professionals who are revolutionizing healthcare through compassionate customer service. **Application Deadline:** This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Note:** * UnitedHealth Group complies with all minimum wage laws as applicable. * This job posting may be subject to change based on business needs. * blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job