[Remote] Finance Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Rain is the fastest-growing earned wage access fintech in the U.S., and they are seeking a Finance Operations Analyst to manage employer relationships regarding payroll adjustments and repayments. The role involves problem-solving payment discrepancies, reconciling data, and driving process improvements to enhance customer experience. Responsibilities Own the accounts receivable process as part of the FinOps team, and serve as the main point of contact on payroll and repayments for a dedicated set of customer accounts Reconcile payments from employers with their corresponding invoices Coordinate with employers to ensure timely adjustments and payment Investigate and resolve payment discrepancies through communication with employers, coordination with other internal teams, and/or financial adjustments Serve as a key customer point of contact on EWA workflow issues Evaluate current processes from both a Rain and employer perspective, and drive improvements with the Product and Engineering teams Produce internal and external reporting related to repayments Identify opportunities to decrease loss and time to pay for employer accounts in partnership with the Customer Success team Skills 1-2 years in a customer facing role (Account Management, Customer Success, Sales, etc.) where you worked with a dedicated set of customers assigned to you Highly proficient with Microsoft Office, including strong Excel skills and the ability to analyze large sets of data Experience successfully building customer relationships through both verbal and written communication Strong attention to detail, with a high level of ownership and dedication to accuracy Demonstrated track record of problem solving skills and the ability to 'connect the dots' between data across various workstreams Comfortable working in a fast-paced environment; startup and FinTech experience is a plus Bonus points for familiarity working with an enterprise CRM (Hubspot, Salesforce, etc.) Benefits Flexible PTO Medical, Dental, Vision, Life, Disability coverage Parental leave Monthly stipend Equity options Company Overview Rain offers early wage access and financial wellness benefit for mid-market to enterprise employers. It was founded in 2019, and is headquartered in Nashville, Tennessee, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship Rain has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2023, 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.