**Job Title:** Experienced Customer Support Analyst - IT Support for Medical Imaging Software - 3rd Shift Remote Position at blithequark

**Job Description:** About blithequark At blithequark, we are a leading provider of innovative medical imaging software solutions, dedicated to revolutionizing the way healthcare professionals diagnose and treat patients. Our cutting-edge technology has been trusted by major hospital networks and small radiology facilities worldwide. As a key member of our Night Shift Support team, you will play a vital role in ensuring our software is properly configured and working effectively and efficiently at all times. Job Summary We are seeking an experienced Customer Support Analyst to join our remote team, supporting our InteleShare application. As a primary technical resource for our customers, you will be responsible for real-time troubleshooting of InteleShare software, resolving cases submitted by our customers in a timely manner, and providing exceptional customer service. This is a full-time, exempt position, working 12:00am - 8:00am ET, Thursday to Monday. Key Responsibilities Respond to client problems (phone/portal) and actively monitor client sites Log and document all incidents within a ticketing system and problems within ServiceNow Analyze, diagnose root causes, known errors, and resolve challenging issues relating to software applications, Windows OS, SQL Server databases, and other related technologies Refer incidents to other parties when an incident is beyond your current skill-set Manage and exceed customers' expectations by providing excellent service Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications Participate in sharing knowledge and publishing Knowledge Base articles Install and configure InteleShare software to assist in customer deployments Participate in, and potentially lead, ad hoc projects to help improve InteleShare support operations Employment Requirements To be successful in this role, you will need to possess the following qualifications: Excellent customer service skills 1-2 years of work experience in Windows administration and technical customer support Excellent knowledge of Microsoft Windows operating systems for Servers and Workstations Excellent communication skills in English (verbal and written) Excellent problem-solving & analytical ability Displays high attention to problem description, detail, and impact Ability to work under pressure - client-facing Bonus Skills While not required, the following skills are highly desirable: Experience running queries in SQL Knowledge of Linux Excellent knowledge of Mac OS Experience with SaaS / cloud environments Experience in a medical and/or research environment - DICOM, HL7, HIPAA, Healthcare IT (HIT), medical imaging - PACS or RIS Work Environment and Culture As a remote employee, you will be working from the comfort of your own home, with access to secure connections and remote desktop-sharing tools. Our company culture values innovation, collaboration, and customer satisfaction. We are committed to providing a supportive and inclusive work environment that fosters growth and development. Compensation and Benefits We offer a competitive salary and benefits package, including: Comprehensive health insurance Retirement savings plan Flexible paid time off Professional development opportunities How to Apply If you are a motivated and customer-focused individual with a passion for medical imaging software, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. All applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of the application process. Equal Employment Opportunity blithequark is an equal employment opportunity employer, committed to providing equal employment opportunities to all qualified individuals, regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, or genetic information. We are dedicated to ensuring equal employment opportunity for qualified individuals with disabilities and comply with the Americans with Disabilities Act (ADA) as a standard for global recruiting and hiring purposes. Remote Job Opportunity This is a remote job opportunity, and you will be working from the comfort of your own home. We are committed to providing a supportive and inclusive work environment that fosters growth and development. Apply Job! Apply for this job