**Job Title:** Experienced Customer Service Specialist II - Animal Services at blithequark

**Join the blithequark Team as a Customer Service Specialist II and Make a Difference in Animal Services!** Are you passionate about delivering exceptional customer service and making a positive impact in your community? Do you have a knack for handling complex customer inquiries and providing timely resolutions? If so, we invite you to join the blithequark team as a Customer Service Specialist II in our Animal Services department! **About blithequark** blithequark is a leading organization in the industry, dedicated to providing top-notch services to our community. Our team is comprised of talented professionals who share a common goal: to make a difference in the lives of our citizens. As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment that fosters growth, innovation, and collaboration. **Job Summary** As a Customer Service Specialist II in our Animal Services department, you will be responsible for providing exceptional customer service to the public, responding to complex customer inquiries, and resolving issues in a timely and professional manner. You will work closely with our team to ensure that our customers receive the highest level of service and support. **Key Responsibilities** * Provide exceptional customer service to the public, responding to complex customer inquiries and resolving issues in a timely and professional manner * Respond to telephone calls, emails, and in-person inquiries from customers, providing accurate and helpful information * Type letters, reports, forms, and correspondence using a personal computer * Maintain accurate and up-to-date records and reports on a personal computer * Perform data retrieval and entry into a software application * Perform other clerical functions as needed, such as processing mail, filing, and scanning * Collaborate with the Animal Services team to ensure that customer needs are met and exceeded * Participate in ongoing training and professional development to enhance customer service skills and knowledge **Essential Qualifications** * Graduation from high school or possession of an acceptable equivalency diploma * One (1) year of experience in customer service duties involving frequent public contact * Experience in the operation of a personal computer required * Ability to type accurately on a personal computer * Ability to communicate effectively with others in person, via telephone, in writing, and on-line * Ability to read for comprehension * Ability to learn the procedures and operations of the unit to which assigned * Ability to maintain records and prepare reports * Ability to meet and deal with people effectively * Ability to use a personal computer and related software **Preferred Qualifications** * Bilingual English/Spanish preferred * Experience in the animal services industry or a related field * Knowledge of standard office methods and procedures * Knowledge of business English, spelling, and arithmetic * Knowledge of County departments, operations, and regulations **Physical Skills** * Ability to communicate effectively using verbal, written, and visual communication **Education, Training, and Experience** * Graduation from high school or possession of an acceptable equivalency diploma * One (1) year of experience in customer service duties involving frequent public contact * Experience in the operation of a personal computer required * Bilingual English/Spanish preferred **Licenses, Certifications, or Registrations** * Must possess a valid Florida driver's license **ADA Statement** * A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. **Drug-Free Workplace** * blithequark is a drug-free workplace in accordance with Federal and Florida law. **Emergency Response/Recovery Activities** * All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the county and its citizens. **Veterans' Preference** * Under Section 295.07, F.S., Chapter 55A-7, blithequark provides to Veterans, that preference in appointment will be given to preference-eligible applicants. **Why Join blithequark?** * We offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration * We provide ongoing training and professional development opportunities to enhance your skills and knowledge * We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off * We are committed to making a positive impact in our community and offer opportunities for community involvement and volunteer work **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in your community, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply Now! Apply for this job