**Job Title:** Experienced Customer Service Representative - First Notice of Loss (FNOL) Support Specialist - Work from Home Opportunity
**Job Description:**
About arenaflex
At arenaflex, we're passionate about delivering exceptional customer service to our clients and the parties involved in a claim. As a leading provider of subrogation services, we help our clients focus on their core business while we take care of the complex process of recovering payments on damage claims. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience. We believe in creating a work environment that values efficiency, effective processes, and a casual, comfortable atmosphere.
Our Culture
We're a team that values community involvement and celebrates each other's achievements through company events and volunteer opportunities. We believe in maintaining a healthy work-life balance and providing a supportive environment for our employees to thrive. Our dedication to our Core Four principles has enabled our current and future success, and we're excited to welcome like-minded individuals to join our team.
Job Summary
We're seeking an experienced Customer Service Representative to join our First Notice of Loss (FNOL) team as a work-from-home opportunity. As an FNOL Support Specialist, you'll be responsible for providing quality inbound communication services while recording FNOL claims. These claims are used to report damage to our clients' property, and we're looking for someone who can positively interact with our customers and provide outstanding service.
Key Responsibilities
* Accept inbound calls from engineers, technicians, and other field operators reporting FNOL
* Communicate effectively while entering data accurately into a customized database
* Report underground damage to locate companies when applicable
* Provide outstanding service to customer representatives
* Analyze photos and map the correct location
* Participate in special projects as assigned
* Meet and exceed performance metrics, including talk time, not ready time, and service level
Tiered Support Bonus System
We offer a bonus structure based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which they are earned.
* Level 1: $105
* Level 2: $150
* Level 3: $205
FNOL Incentive Program
This program is specifically for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to CMR's tiered support bonus system. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.
Required Skills & Abilities
* Ability to type a minimum of 55 wpm, error-free
* Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
* Advanced phone and verbal communication skills
* Active listening skills
* Excellent written communication skills
* Excellent reading skills; must be able to read and follow a script
* Must be able to analyze and interpret photos to determine damage
* Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment
Experience
* 6 months to 1-year previous customer service call center experience required
* Experience with Microsoft Teams a plus
* High School Diploma or equivalent
Perks
* Paid time off
* PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
* arenaflex pays $50/month towards your internet service cost
* arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
What We Offer
* A full menu of benefits, including a matched 401k
* A supportive and inclusive work environment
* Opportunities for career growth and professional development
* A chance to make a difference in the lives of our customers and the community
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
About arenaflex
At arenaflex, we're passionate about delivering exceptional customer service to our clients and the parties involved in a claim. As a leading provider of subrogation services, we help our clients focus on their core business while we take care of the complex process of recovering payments on damage claims. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience. We believe in creating a work environment that values efficiency, effective processes, and a casual, comfortable atmosphere.
Our Culture
We're a team that values community involvement and celebrates each other's achievements through company events and volunteer opportunities. We believe in maintaining a healthy work-life balance and providing a supportive environment for our employees to thrive. Our dedication to our Core Four principles has enabled our current and future success, and we're excited to welcome like-minded individuals to join our team.
Job Summary
We're seeking an experienced Customer Service Representative to join our First Notice of Loss (FNOL) team as a work-from-home opportunity. As an FNOL Support Specialist, you'll be responsible for providing quality inbound communication services while recording FNOL claims. These claims are used to report damage to our clients' property, and we're looking for someone who can positively interact with our customers and provide outstanding service.
Key Responsibilities
* Accept inbound calls from engineers, technicians, and other field operators reporting FNOL
* Communicate effectively while entering data accurately into a customized database
* Report underground damage to locate companies when applicable
* Provide outstanding service to customer representatives
* Analyze photos and map the correct location
* Participate in special projects as assigned
* Meet and exceed performance metrics, including talk time, not ready time, and service level
Tiered Support Bonus System
We offer a bonus structure based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which they are earned.
* Level 1: $105
* Level 2: $150
* Level 3: $205
FNOL Incentive Program
This program is specifically for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to CMR's tiered support bonus system. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.
Required Skills & Abilities
* Ability to type a minimum of 55 wpm, error-free
* Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
* Advanced phone and verbal communication skills
* Active listening skills
* Excellent written communication skills
* Excellent reading skills; must be able to read and follow a script
* Must be able to analyze and interpret photos to determine damage
* Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment
Experience
* 6 months to 1-year previous customer service call center experience required
* Experience with Microsoft Teams a plus
* High School Diploma or equivalent
Perks
* Paid time off
* PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
* arenaflex pays $50/month towards your internet service cost
* arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
What We Offer
* A full menu of benefits, including a matched 401k
* A supportive and inclusive work environment
* Opportunities for career growth and professional development
* A chance to make a difference in the lives of our customers and the community
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.