**Job Title: Customer Experience Champion II at blithequark**

Experienced Customer Experience Champion II – Delivering Exceptional Customer Experiences and Driving Business Growth in a Remote Environment Are you a customer experience enthusiast with a passion for delivering exceptional service and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's Customer Experience team as a Customer Experience Champion II. In this role, you will be responsible for resolving customer needs through first-contact resolution, enhancing customer experiences, and driving sales growth through targeted recommendations and upselling opportunities. **About blithequark** blithequark is a leading provider of training, technology, and communications services, transforming the way we connect across the globe. We are a diverse network of people driven by our shared ambition to shape a better future. At blithequark, we empower our employees to learn and grow at the speed of technology, and we provide the space to create within every role. Together, we are moving the world forward – and you can too. **What You'll Be Doing** As a Customer Experience Champion II, you will be responsible for delivering exceptional customer experiences through first-contact resolution, targeted recommendations, and upselling opportunities. Your key responsibilities will include: * Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries * Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to blithequark * Embracing the Service Plus mindset by resolving customer concerns and future concerns * Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights * Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue * Serving as a brand ambassador and advocate for customers newly joined to blithequark, throughout every contact and highlighting all that blithequark has to offer through our products and services * Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees * After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts * Promoting and providing solutions about blithequark products, including phone, home internet, and other services on each call, with the ability to meet and exceed monthly sales targets **Where You'll Be Working** You'll work from home in this remote role, with occasional in-person training and meetings. You'll be required to work from a location within the state of Texas and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business. **Home Office Requirements** * You'll work from home in this remote role, with occasional in-person meetings and training * The home office must be located within the state of Texas and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you) * Wireless connections, satellite, or DSL are not acceptable * A dedicated, quiet, and private workspace * blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements * Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections **What We're Looking For** To be eligible for this position, you must have: * A Bachelor's degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * A strong sales acumen with a track record of meeting or exceeding revenue goals * Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business * The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs * Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided **Even Better If You Have** * A degree * Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel) * Experience troubleshooting hardware, software, applications, network, and device issues * Experience promoting and upselling products or services * Based on the required in-person training and periodic center collaborations of this role, candidates should live in Texas within a 75-mile radius of our listed hub location **Equal Employment Opportunity** blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics. **How to Apply** If blithequark and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Apply now and join our team of customer experience champions who are shaping the future of customer service and driving business growth. Apply Job! Apply for this job