Job Title: Business Operations Manager - Incident Management
Join the Magic: Business Operations Manager - Incident Management Opportunity at The Walt Disney Company
We are seeking a highly skilled and experienced Business Operations Manager to join our Direct to Consumer (DTC) team, overseeing the Hulu and Disney+ streaming businesses. As a key member of our Business Operations team, you will play a critical role in ensuring the smooth operation of our streaming services, providing best-in-class user experiences for our subscribers. This is a remote opportunity with a competitive salary range of $102,000.00 - $136,700.00 per year, plus bonus and benefits.
About the Role & Team
Our DTC team is responsible for bringing The Walt Disney Company's best-in-class storytelling to fans and families everywhere through our streaming services, including Disney+, Hulu, ESPN+, and more. The Business Operations team is tasked with critical areas of operating our growing DTC organization, including program management of incident remediation and executive incident communications.
What You Will Do
As a Business Operations Manager - Incident Management, you will collaborate with various teams across The Walt Disney Company, including product, engineering, analytics, legal, customer service, and finance. Your responsibilities will include:
Translating technical root causes into business impacts and engaging with senior executives through concise memos and reports
Understanding the broader implications of incidents on streaming products and customers, as well as specific technical details
Serving as a subject matter expert on the Streaming Commerce and Entitlement ecosystem
Participating in an on-call rotation for incidents or feature releases and assisting with customer remediations related to billing, content, or entitlement issues
Responsibilities
Collaborate cross-functionally with stakeholders across TWDC, DTC, Disney Entertainment, and ESPN technology organizations
Assist in translating technical root causes into business impacts and regularly interface with senior executive leadership
Write concise executive memos and reports for senior leadership and respond promptly to executive inquiries
Understand the Streaming Commerce and Entitlement ecosystem and act as a cross-functional subject matter expert
Participate in an "on-call rotation" as an incident liaison for ad-hoc incidents or planned feature releases
Assist in planning and executing customer remediations for billing or entitlement issues arising from technical or production incidents
Required Qualifications & Skills
Minimum of 4 years' experience in business operations, technical program management, or account management
Excellent written and verbal communication skills, with the ability to distill and summarize technical details succinctly
Skilled in interfacing across disciplines—technical, data, business, legal, and finance—while fostering trust and rapport
Comfortable engaging with both technical teams and senior executives
Experienced in creating compelling written materials and concise presentations in PowerPoint for executives
Proficient in synthesizing information for emails and presentations targeted at executive audiences
Adept in Microsoft Office, Google Workspace, Jira & Confluence
Strong attention to detail and data sensitivity
Capable of evaluating incident impacts and notifying Customer Service or Communications teams as needed
Creative problem solver
Inquisitive mindset, asking detailed questions to gain a comprehensive understanding of issues
Dedicated to delivering an exceptional user experience
Maintains a positive and helpful demeanor
Strong relationship-building and management skills
Efficient in organizing and scheduling multiple tasks
Thrives in a dynamic, fast-paced environment
Preferred Qualifications
Enthusiastic about TWDC, Hulu IP, and live sports events
Required Education
Bachelor's degree in a business-related field
Additional Information
Schedules and working hours are adjusted as needed for ad-hoc and on-call needs
Flexibility is provided for a mix of in-office and remote work based on responsibilities
Must be based in Los Angeles, CA or San Antonio, TX
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Apply Now
We are seeking a highly skilled and experienced Business Operations Manager to join our Direct to Consumer (DTC) team, overseeing the Hulu and Disney+ streaming businesses. As a key member of our Business Operations team, you will play a critical role in ensuring the smooth operation of our streaming services, providing best-in-class user experiences for our subscribers. This is a remote opportunity with a competitive salary range of $102,000.00 - $136,700.00 per year, plus bonus and benefits.
About the Role & Team
Our DTC team is responsible for bringing The Walt Disney Company's best-in-class storytelling to fans and families everywhere through our streaming services, including Disney+, Hulu, ESPN+, and more. The Business Operations team is tasked with critical areas of operating our growing DTC organization, including program management of incident remediation and executive incident communications.
What You Will Do
As a Business Operations Manager - Incident Management, you will collaborate with various teams across The Walt Disney Company, including product, engineering, analytics, legal, customer service, and finance. Your responsibilities will include:
Translating technical root causes into business impacts and engaging with senior executives through concise memos and reports
Understanding the broader implications of incidents on streaming products and customers, as well as specific technical details
Serving as a subject matter expert on the Streaming Commerce and Entitlement ecosystem
Participating in an on-call rotation for incidents or feature releases and assisting with customer remediations related to billing, content, or entitlement issues
Responsibilities
Collaborate cross-functionally with stakeholders across TWDC, DTC, Disney Entertainment, and ESPN technology organizations
Assist in translating technical root causes into business impacts and regularly interface with senior executive leadership
Write concise executive memos and reports for senior leadership and respond promptly to executive inquiries
Understand the Streaming Commerce and Entitlement ecosystem and act as a cross-functional subject matter expert
Participate in an "on-call rotation" as an incident liaison for ad-hoc incidents or planned feature releases
Assist in planning and executing customer remediations for billing or entitlement issues arising from technical or production incidents
Required Qualifications & Skills
Minimum of 4 years' experience in business operations, technical program management, or account management
Excellent written and verbal communication skills, with the ability to distill and summarize technical details succinctly
Skilled in interfacing across disciplines—technical, data, business, legal, and finance—while fostering trust and rapport
Comfortable engaging with both technical teams and senior executives
Experienced in creating compelling written materials and concise presentations in PowerPoint for executives
Proficient in synthesizing information for emails and presentations targeted at executive audiences
Adept in Microsoft Office, Google Workspace, Jira & Confluence
Strong attention to detail and data sensitivity
Capable of evaluating incident impacts and notifying Customer Service or Communications teams as needed
Creative problem solver
Inquisitive mindset, asking detailed questions to gain a comprehensive understanding of issues
Dedicated to delivering an exceptional user experience
Maintains a positive and helpful demeanor
Strong relationship-building and management skills
Efficient in organizing and scheduling multiple tasks
Thrives in a dynamic, fast-paced environment
Preferred Qualifications
Enthusiastic about TWDC, Hulu IP, and live sports events
Required Education
Bachelor's degree in a business-related field
Additional Information
Schedules and working hours are adjusted as needed for ad-hoc and on-call needs
Flexibility is provided for a mix of in-office and remote work based on responsibilities
Must be based in Los Angeles, CA or San Antonio, TX
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Apply Now