Jira Administrator

Ignite Digital Services is a fast-growing digital transformation company serving the national security sector. As a Jira Administrator, you will configure, maintain, and support Atlassian tools, collaborating with stakeholders to improve efficiency and adoption of Jira and Confluence across the organization. Responsibilities Support Jira project setup and configuration for new and existing teams Customize Jira workflows, screens, fields, issue types, and schemes with guidance from senior admins or architects Assist with performance troubleshooting and coordinate with vendors as needed Recommend and implement straightforward automations to improve efficiency Research and install plugins under the direction of senior team members Assist with project migrations within a Jira instance Support data migration activities between environments under the guidance of senior admins Follow defined data transformation processes and quality checks Participate in testing and validation of migrated data Manage user accounts, groups, and permissions according to established security guidelines Conduct basic training sessions and maintain user documentation Respond to Jira/Confluence support requests, escalating complex issues when necessary Communicate system updates or changes to users Follow established backup and recovery processes for Jira/Confluence Assist with documentation of procedures and escalation of issues Document configurations and changes Contribute to knowledge base articles and FAQs Share best practices with peers and end users Stay current on Jira features and updates Suggest improvements to workflows or configurations Collect user feedback to recommend enhancements to senior team members Assist with tool-related project tasks such as backlog setup, reporting, and configuration support Provide input on timelines and requirements but not own project schedules Create dashboards and status reports for stakeholders when requested Escalate blockers or risks to senior admins or project leads Skills Experience administering Jira (Cloud or Datacenter) and Confluence Familiarity with Agile methodologies (Scrum, Kanban) Basic knowledge of data migration techniques Ability to configure Jira automation rules Understanding of user/group/permission management Experience building dashboards and reports Strong troubleshooting and communication skills Team-oriented mindset with willingness to learn and grow Certifications: Atlassian Certified Jira Administrator (Cloud or Server/Datacenter), Agile certification (CSM, PMI-ACP, or equivalent), ITIL Familiarity with JQL and scripting is a plus but not required Benefits Competitive pay and benefits, including PTO Education stipends and referral bonuses Compelling work with the U.S. federal government Strong emphasis on volunteer and community engagement Opportunity to shape the future of our industry Supportive colleagues and management who invest in your growth Company Overview Ignite Digital Services is a team of agile, effective leaders deploying digital solutions and proven methodologies to ignite business transformation. It was founded in 2022, and is headquartered in San Diego, California, USA, with a workforce of 201-500 employees. Its website is