JD-263 - or

TCS Hiring !!!!

PLEASE READ BELOW JOB DESCRIPTION BEFORE APPLYING.
Location: Chennai, Hyderabad, Kolkata

C1 or C2 Support
Please inmail me immediately if you have relevant experience and skills
Refer to the jd below

NOTE: If the skills/profile matches and interested, please reply to this email by attaching your latest updated CV and with below few details:
Name:
Contact Number:
Email ID:
Highest Qualification in: (Eg. B.Tech/B.E./M.Tech/MCA/M.Sc./MS/BCA/B.Sc./Etc.)
Current Organization Name:
Total IT Experience:
Current CTC
Expected CTC
Notice period
Experience 2- 3 Yr
Whether worked in TCS y/n

Freshers do not apply

Location: Chennai, Hyderabad, Kolkata

PFB JD for your reference:

Take responsibility of the Zinier support services.
Prioritize support tasks based on VMO2 ticket queue priorities and in alignment with the support levels and KPIs within this SOW.
Demonstrate technical domain expertise, and experience to be able to effectively setup, implement, and manage delivery of the service, triaging problems and resolving issues and incidents within the agreed service levels.
Demonstrate a proactive and effective approach to diagnosing issues with integrated platforms managed and operated by other areas within the business and 3rd parties.
Demonstrate key competencies in monitoring platforms and systems ensuring optimal performance. Regular health checks and housekeeping to be performed, with corrective actions scheduled or, as appropriate, presented as a continuous service improvement opportunity.
Demonstrate effective service management approaches and techniques. VMO2 ticket queues to be proactively monitored. Manage and prioritise the ticket workload to meet service restoration Key Performance Indicators (KPI) as below.

Service management
Manage varying workloads product queues
Manage Tickets priorities to meet SLA
CSO – 4 Hours SLA
MSO – 4 Hours SLA
P1 – 4 Hours SLA or Business SLA
P2 – 8 Hours SLA or Business SLA
P3 – 2 Working Days
P4 – 5 Working Days

Demonstrate secure ways of working where sensitive data is involved and define how the service could grow to meet platform & product demand.
Demonstrate best practice and standards to meet regulatory standards, plus what industry accreditations does the Partner have which would satisfy and meet this requirement in terms of support and handling of company data and information.
Demonstrate effective ways of communicating to a wider audience, both written and verbal. The ability to articulate issues and problems at different levels of understanding is a must, so how would the partner ensure the correct information and level of detail is provided and shared to audiences within VMO2.
Demonstrate and provide the correct blend of skills and capabilities to effectively manage supporting tool chains
Demonstrate how knowledge is retained within the service making the onboarding and replacing of resources manageable with least impact on the team SME and Leads.
Exhibit progressive qualities and strive for the best service possible through innovation, demonstrate how you have achieved this in the past and how that has changed or influenced ways of working with the platform and product
Support Coverage:
Full support during Business hours:
For CSO, MSO, P1, P2, P3 and P4 incidents
Mon - Fri 0900 – 1800 (UK hrs)

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