IT/Desktop/Service Desk/Help Desk Support
IT / Desktop / Service Desk / Help Desk Support Title : IT / Desktop / Service Desk / Help Desk Support Position: Contract W2 Job Description: • Software installation. • Troubleshoot, repair, and maintain software applications & infrastructure. • Escalation from helpdesk for application support including in-house, 3rd party applications and market data applications. • Provide support for operating system drivers, software and firmware. • Provide support to users for home connection and work-from-home set up – Morgan Stanley laptop or personal laptop + virtual machine. • Ensure that Morgan Stanley policies and procedures are followed, communicated, and adhered to. • Create and maintain support documentation. • Interacting with other support groups (local and global) within the firm across multiple platforms. • Record and manage all incidents and requests in ticket‑tracking system. • Proactively inform management of trends, significant problems and expected delays. • On‑call – Participate in rotating schedule providing after‑hours and weekend support. • Take initiative to stay current on technology and participate in training programs. • Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc. Seniority Level • Associate Employment Type • Contract Job Function • Information Technology Industries • Information Services #J-18808-Ljbffr Apply tot his job