IT Technician

Colliers Engineering & Design is seeking an IT Technician for their Holmdel, NJ office. The role involves providing exceptional user support, ensuring smooth daily operations, and tackling various hardware and software challenges. Responsibilities Collaborate with other departments within the organization Respond to tickets in accordance with SLA guidelines Serve as the first point of contact for helpdesk inquiries Record, track, and document the help desk request problem solving process including actions taken through to the final resolution Image computers when necessary Install and configure hardware and software Repair and replace equipment as needed (computers, servers, switches, network devices, UPS) Provide onsite and remote support to end users Assist with audio and video conferencing systems such as Teams and Logitech setups as needed for meetings Set up new workstations for users (deploying equipment, checking over account setups) Ability to work in Active Directory Create documentation for staff for training purposes Solid understanding of computers, networks, software and Windows Operating Systems Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, etc Basic understanding of firewalls Previous experience with remote support tools Experience using ticketing systems such as Service Now Participate in rotating schedule for New Hire training Must be able to foster good relationships with the team and organization Ability and willingness to quickly learn new technologies and software Skills Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) 0-2+ years of experience in desktop support or related field Experience IT service management methodologies Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions Customer service mindset Strong organizational and time management skills Excellent verbal and written communication skills Familiarity with computer hardware including servers, switches, network devices, etc Familiarity with Microsoft desktop operating systems and applications Pro support M365: Word, Excel, Outlook, PowerPoint Must have the ability to effectively administer troubleshooting procedures Must be able to work in a collaborative team environment Ability and willingness to travel to client sites as needed Ability and willingness to work overtime when needed CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft MCSA/MCSE preferred Benefits Company paid medical, dental, and vision coverage Paid pregnancy disability leave Short- and long-term disability insurance Life insurance A company-matched 401(k)/Roth Paid time off that includes parental and military leave Employee referral and professional license bonuses A straight time policy that compensates exempt employees for billable hours worked in excess of 40 billable hours within a work week Reimbursement for education A free in-house resource for hundreds of educational and self-enrichment courses Mentorship program Wellness program Women’s Organization Ongoing philanthropic opportunities Company Overview Colliers Engineering is a provider of multi-discipline engineering, design, and consulting services to public and private sector clients. It is a sub-organization of Colliers. It was founded in 1984, and is headquartered in Holmdel, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Colliers Engineering & Design has a track record of offering H1B sponsorships, with 8 in 2025, 7 in 2024, 4 in 2023, 7 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.