IT Specialist #00054464-24400, Full-Time, Perm in Albuquerque, NM

New Mexico Courts is seeking an IT Specialist to join their Information Technology Division. The role involves troubleshooting and resolving hardware and software issues, maintaining system documentation, and providing technical support to users in a judicial setting. Responsibilities The Information Technology Specialist is responsible for serving as a point of contact for end users, vendors, and staff to resolve computer hardware, operating system, software application, server, network, and telecommunication related issues Develops software and hardware replacement schedules Installs, configures, and tests protocols on various operating systems and platforms Writes login scripts, uses templates, maps network drives, and backups and restores data Plans and organizes initiatives to integrate, upgrade, replace, install, and configure computer hardware, operating systems, software applications, servers, network, and telecommunications equipment Implements emergency plans, including disaster recovery procedures Installs, configures, analyzes and tests computer images to develop baseline production images for staff Downloads and installs operating system security patches to protect against malicious attacks and vulnerabilities Maintains security on operating systems, software applications, and servers Updates anti-virus definitions to protect against virus threats Administers end user accounts to ensure secure passwords and permissions are applied to files and folders to protect data Migrates data from one server to another Maintains directory structures on servers Creates, configures, verifies, and maintains tape backup jobs to protect and preserve data stored on desktops, laptops, and servers Restores or retrieves data from backup tapes Sets up, configures, and tests delivered equipment to ensure proper operation Travels to judicial entities at remote locations to provide technical support Develops training manuals and procedures for judicial entity applications, processes, and forms Reviews existing applications to execute test cases and reports test failures to vendors or developers Provides technical support to end users at local and remote judicial entity locations Writes specification goals and functions, table structures, and outlines basic output screens and reports Provides technology application support Designs, defines, analyzes and implements application software and new application processes Other duties as assigned Skills Bachelor's degree from an accredited college or university in Business Administration or Management, Project Management, Computer Science, Information Technology, IT engineering, or other directly related fields Four (4) years of directly related or relevant experience may substitute on a year for year basis Must be able to maintain confidentiality Have the ability to get along with Judges, fellow employees and others and to work under stress Benefits Medical/Dental/Vision/Rx, Short, and Long Term Disability Insurance Programs, employee assistance program (EAP) [ State paid life insurance, supplemental and dependent life insurance Optional flexible spending accounts for medical, day-care, and travel expenses Paid vacation and sick leave up to eight (8) weeks Eleven (11) paid holidays Up to 12 weeks of paid parental leave Deferred Compensation 457(b) plan Lifetime Defined Benefits Retirement Plan [ Flexible work schedules and alternative work locations Free health care, Rx, and lab work at the facility (Stay Well Health Center) in Santa Fe, NM Bilingual compensation Training and career development opportunities Higher education opportunities, educational leave, and tuition reimbursement May qualify for the Public Service Loan Forgiveness Program (PSLF) May receive overtime holiday or shift differential pay May receive physical fitness leave Company Overview We are the Judicial Branch of Government in New Mexico, supporting the work of the New Mexico Supreme Court and the other courts across the state. It was founded in undefined, and is headquartered in Santa Fe, New Mexico, US, with a workforce of 1001-5000 employees. Its website is