IT Security & Support Specialist

Job title: IT Security & Support Specialist in Manchester, NH at Sequel Med Tech

Company: Sequel Med Tech

Job description: About SequelSequel Med Tech is an early-stage company developing the next generation of precision drug delivery devices.Job OverviewReporting to the Director of IT, the IT Security and Support Specialist will provide frontline IT support with a strong focus on cybersecurity operations. This role will assist with employee lifecycle IT operations (onboarding/offboarding), administer device and identity management, and support the rollout and ongoing operations of our SIEM platform. The ideal candidate will be self-motivated, security-minded, and thrive in a fast-paced, remote-first startup environment.Job Responsibilities and Essential DutiesSecurity Operations and Vulnerability ManagementSupport patch and vulnerability management processes.Assist in operationalizing controls within the Vanta GRC platform.Monitor security portals (e.g., Microsoft Security Center) and escalate threats as needed.Help define and report on SIEM platform metrics (e.g., event volume, incident response rates).Assist in triaging and escalating SIEM alerts; work with security leadership to refine detection rules and response playbooks.IT Helpdesk and Ticket ResolutionRespond to and resolve IT support tickets promptly, with a focus on endpoint, identity, and application issues.Provide exceptional customer service to internal employees and contractors.Onboarding and OffboardingLead IT onboarding and offboarding processes for employees and contractors.Ensure all accounts, equipment, and security configurations are provisioned and deprovisioned accurately and timely.Device and Identity ManagementSupport mobile device management (MDM) platforms (e.g., Intune, Jamf).Assist in managing identity access via Microsoft Entra and SSO configurations.Documentation and MetricsDevelop and maintain operational documentation and standard operating procedures.Define and track security and support metrics using BloomGrowth and other platforms.Collaboration and SupportPartner with IT, security, and compliance teams to align operations with regulatory and business requirements.Provide input into policy improvements, processes, and compliance initiatives.Minimum Requirements4+ years in IT support or security operations. (Including at least 1-2 years in a security operations or endpoint protection-focused role.)Hands-on experience with Microsoft Entra, M365 Admin Portals, Microsoft Security and Compliance Portals and MDM platforms.Familiarity with SSO integrations, security monitoring tools, and patch management processes.Strong written and verbal communication skills.Located in or able to work core hours aligned with Pacific Time Zone.Required Knowledge, Skills and AbilitiesExcellent knowledge of technology trends, software licensing models, current and emerging compliance requirements impacting IT hardware, software, and services acquisitions and contract terms.Leading SIEM tool administration such as Microsoft Sentinel or Splunk.Broad technical infrastructure experience at scale covering compute, storage, networking, end user support and security disciplines and applications.Proven experience bringing IT projects from scope to launch.Design and implementation skills with the following products is a plus:Microsoft Entra, formally known as Azure Active DirectoryMicrosoft 365 & Entra Admin PortalsMicrosoft Security and Compliance Portals (Microsoft Purview)Microsoft Office suite of applicationsMS Intune/Autopilot deploymentsJamf MDMEntra SSO for third party applicationsKnowledge of hardware & software installation and configuration, LAN, network access, internet, email, and printer support.Excellent interpersonal and communication skills.Excellent problem solving and customer service skills.Ability to work well under pressure and independently.Ability to balance multiple priorities simultaneously.Ability to lead and contribute to IT projects.Experience administering the following software applications a plus:SharePointKnowBe4BitWardenCertifications (optional):Certifications such as CompTIA Security+, Microsoft Certified: Security Operations Analyst Associate, or similar are a plus.Environmental/Safety/Physical Work ConditionsUse of computer and telephone equipment and other related office accessories/devices to complete assignments.May work extended hours during peak business cycles.Physical requirements such as lifting specific weights.Some travel may be expected.At Sequel, we believe that when you thrive, we thrive. That’s why we’ve designed a benefits package that’s as thoughtful as it is generous. From day one, you’re automatically enrolled in our 401k plan—no waiting, no worries—with a 6% company match and 100% immediate vesting. We prioritize your well-being, especially for our employees and their families living with diabetes, with capped out-of-pocket insulin costs and GLP-1 coverage across all plans. With multiple medical plans through Aetna, including a 100% company-paid high deductible plan paired with employer HSA contributions, you can select what suits your needs. Additional benefits include vision and dental plans, employer-paid short-term disability, and voluntary options like accident and pet insurance.Need time to relax and recharge? You’ll enjoy flexible PTO and generous paid holidays, all while being part of a culture that values hard work, fun, and support. We don’t just offer jobs—we offer careers that build futures. Join us, and let’s grow together!Powered by JazzHR

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Location: Manchester, NH

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