IT Operations Manager (Remote/Hybrid Option)
About the position
The IT Operations Manager plays a crucial role in supporting and assisting the IT Management team and the entire IT department. This position has a broad scope of responsibilities including supporting the overall business operations of the IT department, coordination of projects, managing SLAs, onboarding oversight, policy updates, vendor oversight, business continuity management, etc. in a rapidly changing, fast-paced IT environment. The IT Operations Manager must be tech-savvy, able to triage and multitask multiple projects simultaneously, communicate effectively with stakeholders and possess exceptional customer service abilities while supporting the IT business operations effectively.
Responsibilities
• Collaborate with IT leadership to develop operational strategies that align with the company's overall vision and goals.
• Lead departmental communications efforts (all-IT calls and events, training awareness, etc.) to ensure information is being distributed and shared across the department timely.
• Track key performance indicators (KPIs), analyze data to identify trends, and make data-driven decisions to improve operational performance.
• Recruiting, onboarding, training, guiding where needed and assisting with performance evaluations where necessary.
• Work with third-party vendors to procure and maintain IT equipment, services while also maintaining vendor oversight and monitoring of SLAs.
• Ensure the reliability and security of IT systems, protecting the organization from potential threats by conducting internal audits of IT systems.
• Assess and recommend new technologies that can improve the organization's IT capabilities.
• Assist in the development and management of the IT budget, ensuring cost-effective use of resources.
• Establish, review and modify IT policies and procedures to ensure compliance with industry standards and regulatory requirements.
• Oversee the maintenance and testing of the company's disaster recovery plan and the IT portion of the business continuity plan.
• Provide regular updates to IT management on operational performance through data analysis and reporting.
• Provide support to the IT Management team on an as-needed basis.
• Perform other duties as assigned.
Requirements
• Bachelor's degree in relevant fields such as Computer Science, Information Technology, Business Management, or Information Systems.
• 2+ years of IT operational experience (preferably in a healthcare setting).
• Strong understanding of project management.
• Exceptional communication skills and ability to collaborate effectively with interdisciplinary teams.
Nice-to-haves
• Master's degree in a relevant field such as Computer Science, Information Technology, Business Management or Information Systems.
• 5+ years' IT operational experience within the healthcare industry.
• ITIL, PMP, and/or CISSP certifications.
Benefits
• Annual incentive bonus plan
• Medical, dental, and vision insurance with low deductible/low cost health plan
• Generous vacation and sick time accrual
• 12 paid holidays
• State Retirement (pension plan)
• 401(k) Plan with employer match
• Company paid life and disability insurance
• Wellness Programs
• Public Service Loan Forgiveness Qualifying Employer
Apply Now
Apply Now
The IT Operations Manager plays a crucial role in supporting and assisting the IT Management team and the entire IT department. This position has a broad scope of responsibilities including supporting the overall business operations of the IT department, coordination of projects, managing SLAs, onboarding oversight, policy updates, vendor oversight, business continuity management, etc. in a rapidly changing, fast-paced IT environment. The IT Operations Manager must be tech-savvy, able to triage and multitask multiple projects simultaneously, communicate effectively with stakeholders and possess exceptional customer service abilities while supporting the IT business operations effectively.
Responsibilities
• Collaborate with IT leadership to develop operational strategies that align with the company's overall vision and goals.
• Lead departmental communications efforts (all-IT calls and events, training awareness, etc.) to ensure information is being distributed and shared across the department timely.
• Track key performance indicators (KPIs), analyze data to identify trends, and make data-driven decisions to improve operational performance.
• Recruiting, onboarding, training, guiding where needed and assisting with performance evaluations where necessary.
• Work with third-party vendors to procure and maintain IT equipment, services while also maintaining vendor oversight and monitoring of SLAs.
• Ensure the reliability and security of IT systems, protecting the organization from potential threats by conducting internal audits of IT systems.
• Assess and recommend new technologies that can improve the organization's IT capabilities.
• Assist in the development and management of the IT budget, ensuring cost-effective use of resources.
• Establish, review and modify IT policies and procedures to ensure compliance with industry standards and regulatory requirements.
• Oversee the maintenance and testing of the company's disaster recovery plan and the IT portion of the business continuity plan.
• Provide regular updates to IT management on operational performance through data analysis and reporting.
• Provide support to the IT Management team on an as-needed basis.
• Perform other duties as assigned.
Requirements
• Bachelor's degree in relevant fields such as Computer Science, Information Technology, Business Management, or Information Systems.
• 2+ years of IT operational experience (preferably in a healthcare setting).
• Strong understanding of project management.
• Exceptional communication skills and ability to collaborate effectively with interdisciplinary teams.
Nice-to-haves
• Master's degree in a relevant field such as Computer Science, Information Technology, Business Management or Information Systems.
• 5+ years' IT operational experience within the healthcare industry.
• ITIL, PMP, and/or CISSP certifications.
Benefits
• Annual incentive bonus plan
• Medical, dental, and vision insurance with low deductible/low cost health plan
• Generous vacation and sick time accrual
• 12 paid holidays
• State Retirement (pension plan)
• 401(k) Plan with employer match
• Company paid life and disability insurance
• Wellness Programs
• Public Service Loan Forgiveness Qualifying Employer
Apply Now
Apply Now