IT Help Desk Support Analyst

Bazaarvoice is looking for an IT Help Desk Analyst to join our Business Technology Operations team. The goal of the BTO team is to provide integrated technologies and quality services to enhance productivity, safeguard information, and scale in a cost‐effective manner. We do this by listening to the needs of employees and maximizing the potential of the tools we offer. You will report to the IT Help Desk Manager and will support all aspects of Bazaarvoice.As an IT Help Desk Analyst, you will be a strong and independent team member that is passionate about solving big problems with simple solutions, driving perfection, and building a great company. You have demonstrable experience in building scalable IT infrastructure while maintaining a high level of technology support. You are a creative thinker, problem solver, and learner. In this role, you will have a superb opportunity to implement and maintain highly effective, reliable, secure, and innovative technologies. At Bazaarvoice, we’re not looking for the impossible, just the exceptional. If you meet a combination of the listed skills below, we encourage you to apply. Why We Need You Triage and respond to support requests including all support channels and walk-upsRecord problem and resolution details in ticketing systemSolve problems and support solutions related to macOS, Windows, mobile devices, office printers, A/V and video conferencing systemsAssist with automating common processesMaintain an updated knowledge base and deliver training when neededOnboard new hires, including provisioning of computers, accounts, and peripheralsWork alongside other IT teams to assist with OS updates, patching, and updating security controls as neededAbide by and be an ambassador for all Bazaarvoice Security policies, and be diligent in keeping security a top priority in all your workAdditional duties as assignedEmbody Bazaarvoice’s valuesEnjoy occasional travel to other Bazaarvoice office locations within Europe (currently Belfast, Madrid, Munich, Paris, Vilnius) What We’ll Love About You Flexibility and ability to travel between the London office and other European locations3+ years of experience supporting IT services, including configuration, patching, and diagnosis of macOS, Windows, iOS, and AndroidSkilled communicator with a focus on customer service to resolve issues effectivelyAbility to tailor support for all members of the organizationProblem solver who knows how to effectively utilize resourcesHighly organized and precise, with great attention to detailExperience managing enterprise softwareExperience working with endpoint configuration management tools, including Jamf and Microsoft IntuneAbility to provide concise documentation within a ticketing systemExperience with office hardware such as printers, video conferencing, and A/V systemsAbility to work weekend and off-hours on occasionAbility and strong desire to work autonomously while achieving results *Range quoted denotes Base Salary rangeTransparency & Integrity Builds TrustAt Bazaarvoice, we carefully consider multiple factors when determiningcompensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean thatcompensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additionalcompensation incentives including an annual bonus and other great benefits.Your recruiter can share more about the salary ranges and totalcompensation package during the hiring process. If thiscompensation is somewhere in your ballpark, we encourage you to apply! Additional Information LI-BA1

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