Director, Migrations
About the position
The Director of the Migration Team is a key member of the ConnectWise post-sale organization responsible for leading entry level to experienced professionals focused on opening and closing the migration process. This role supports the improvement of process, partnering cross-functionally to ensure successful completion of day-to-day issue resolution, data collection and analysis of any migration related projects.
Responsibilities
• Sets goals and objectives for team members for achievement of migration results
• Supervises support and/or professional level colleagues
• Ensures policies, practices, and procedures are understood and followed by direct reports, partners, and stakeholders
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align initiatives and strategies to drive efficiency
• Serves as the escalation point for issues with sku, migration tools, quoting processes, renewal processes at time of migration and cross-departmental RACI understandings.
• Coordinates cross-functionally for approvals, escalations, discounts, and MRR reductions
• Communicates team metrics and recommends improvements to leadership
• Maintain our Migration playbook and processes to stay current on policies and procedures
• Manages and facilitates ongoing team training programs to ensure compliance with standard processes
• Identifies process gaps and provides solutions to leadership
Requirements
• Ability to communicate clearly with internal colleagues and leadership
• Ability to work independently on projects and processes
• Ability to situationally adapt and understand new technology/processes
• Willingness to work in a team environment
• Strong organizational and customer service skills
• Professional presence suitable for interaction in meetings, in-person, or via email
• Excellent presentation and communication skills
• Strategic thinking skills
• Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience
• 2+ years managerial experience
Apply tot his job
Apply To this Job
The Director of the Migration Team is a key member of the ConnectWise post-sale organization responsible for leading entry level to experienced professionals focused on opening and closing the migration process. This role supports the improvement of process, partnering cross-functionally to ensure successful completion of day-to-day issue resolution, data collection and analysis of any migration related projects.
Responsibilities
• Sets goals and objectives for team members for achievement of migration results
• Supervises support and/or professional level colleagues
• Ensures policies, practices, and procedures are understood and followed by direct reports, partners, and stakeholders
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align initiatives and strategies to drive efficiency
• Serves as the escalation point for issues with sku, migration tools, quoting processes, renewal processes at time of migration and cross-departmental RACI understandings.
• Coordinates cross-functionally for approvals, escalations, discounts, and MRR reductions
• Communicates team metrics and recommends improvements to leadership
• Maintain our Migration playbook and processes to stay current on policies and procedures
• Manages and facilitates ongoing team training programs to ensure compliance with standard processes
• Identifies process gaps and provides solutions to leadership
Requirements
• Ability to communicate clearly with internal colleagues and leadership
• Ability to work independently on projects and processes
• Ability to situationally adapt and understand new technology/processes
• Willingness to work in a team environment
• Strong organizational and customer service skills
• Professional presence suitable for interaction in meetings, in-person, or via email
• Excellent presentation and communication skills
• Strategic thinking skills
• Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience
• 2+ years managerial experience
Apply tot his job
Apply To this Job