IT Desktop Support Analyst
Madewell is part of J.Crew Group, known for creating timeless clothing with a distinctive American sensibility. The IT Desktop Support Analyst provides onsite and remote technical support for end-users, focusing on the installation, configuration, and troubleshooting of hardware and software systems. Responsibilities Provides onsite and remote technical support for end-users in and from our corporate offices Installation, configuration and troubleshooting of computer hardware, software, printers, and peripherals Skills Installation, configuration and troubleshooting of computer hardware, software, printers, and peripherals Onsite and remote technical support for end-users in and from corporate offices Benefits Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more. Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell). Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months. Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program. Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge. Company Overview Madewell is proud to be part of the J.Crew Group and fully shares its commitment to providing the highest quality. It was founded in 1937, and is headquartered in Long Island City, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Madewell has a track record of offering H1B sponsorships, with 2 in 2023. Please note that this does not guarantee sponsorship for this specific role.