IT Business Analyst 1

Forestry Commission, Georgia - GFC is seeking an IT Support Specialist 1 to provide management information system user support. The role involves troubleshooting end-user problems, analyzing software modifications, and conducting training programs for users. Responsibilities Provides customer support in the maintenance of systems Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations Provides technical support in the operation and use of application software systems Receives additional training, as required, to gain full proficiency and experience in all areas Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur Maintain accurate IT inventory Installs and/or upgrades software on PC's as instructed Skills High school diploma/GED Training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area Working Knowledge of Active Directory Microsoft OS... Windows 10, Windows 11, Windows Server Microsoft Office 365 a plus High school diploma/GED and one (1) year of experience providing information and referral services to the public Company Overview We're Team Georgia Careers, the official career website for the State of Georgia! Making a difference in the lives of 10 million Georgians every day. It was founded in undefined, and is headquartered in Atlanta, GA, US, with a workforce of 10001+ employees. Its website is