International Product Specialist (German speaker)

Lucca provides HRIS SaaS solutions to boost employee efficiency and engagement.We address the main areas of administrative and HR management: time and activities, annual reviews, employee pulse surveys, expense reports, etc.Our products are being used by more than a million people in various businesses, including the upscale Accor hotel chain and the surf brand Rip Curl, as well as in rapidly expanding international companies like Novo Nordisk, Nexthink, and Michel&Augustin.In the realm of stern management tools, we are driven by the conviction that software should not be grey, ugly or boring. That's why we focus on the design and user experience of our products.In 2022, Lucca celebrated its 20th anniversary and embarked on its internationalization journey by establishing subsidiaries inBarcelona and Geneva. International expansion continued with the opening of our Munich office in 2024. At least 3 years of experience (consulting firm, project management...) Master's degree Paris (frequent travel to Geneva and Munich required) Hybrid work: 2 days of remote work per week Bilingual in German and fluent in English & French (level C1)Job descriptionContext To support Lucca's continued growth, we are looking for an International Product Specialist.You will join the CS Knowledge team at a pivotal moment in its development, working alongside 11 other Product Specialists and local Customer Success (CS) teams in Switzerland and Germany.The Customer Success Knowledge (CS Knowledge) team leads strategic projects that support Lucca's growth and the ambitions of the broader Customer Success (CS) team. Acting as a key point of contact for other departments such as Product, Sales, and Channels, the Knowledge team provides a 360° view of business and product initiatives.You will be based in Paris and report to the Lead Product Specialist.Frequent travel will be required to stay closely aligned with operational teams.MissionsAs the first International Product Specialist, you will play a key role in structuring and developing the CS departments abroad. Your initial focus will be on addressing the needs of the Swiss CS team.You will act as the CS teams’ representative to other business and product teams, helping improve solutions based on consultants' feedback. You will support CS teams in their daily work, ensuring they have the resources and knowledge they need to successfully implement projects and understand product features.This role offers a balance between autonomy in driving your own projects and collaboration with other Lucca units.Your key responsibilities will include:1.Mastering local specificities (50%)- Develop deep expertise in local regulations related to Lucca’s solutions and stay regularly updated.- Challenge existing deployment methods to better incorporate local expectations.- Create, adapt, and maintain internal (consultants) and external (client) assets for all solutions in French, English, and German, in collaboration with the Localization team.- Serve as a liaison between local CS teams and the Product teams at HQ, highlighting market-specific needs, analyzing field feedback and quantitative/qualitative data, and proposing concrete action plans to Product teams and fellow Product Specialists.2.Sharing expertise (40%)- Create tailored training materials for the Swiss and German markets and deliver training sessions with support from experienced CS team members.- Provide level 1 technical support to clients alongside the CS teams to enhance operational capabilities.- Collaborate with other Product Specialists to ensure consistency in deployment processes and knowledge sharing.3. Promoting the Product Specialist role (10%)- Actively participate in team rituals to share best practices and address common challenges.- Contribute to continuous improvement by leading or supporting strategic departmental projects.Profile❏ Fluent in French and English (C1), and German (C2 minimum)❏ Rigorous and experienced in managing complex, cross-functional internal projects❏ Comfortable interacting with a variety of internal stakeholders❏ Autonomous and proactive❏ Strong writing, communication, and synthesis skills❏ Solid analytical skills❏ Curious and pedagogical❏ At least 3 years of international professional experience❏ Comfortable with frequent international travel (mainly to Geneva and Munich)Recruitment processStep 1: Phone interview with theTalent Acquisition Manager (30 min)Step 2: Manager interview with the Lead PS (60 min)Step 3: Case study presentation with the Swiss CS Manager, Lead PS, and K&O Director (60 min)Step 4: Our Final Talk / "Grand Oral" (45 min) Additional Information At Lucca you will find…✔︎ Passionate Luccasians who take things seriously, without taking themselves too seriously ✔︎ A corporate culture based on collaboration and empowerment ✔︎ An environment where every day feels like the first day ✔︎ Remote work possibilities✔︎ Ambitious career paths, with internal mobility opportunities and even Erasmus between departmentsCome and join our human-sized company, whose highly participative operation leaves plenty of room for initiative, innovation and non-conformism.Benefits✔︎ A profit-sharing system ✔︎ A summer holiday bonus ✔︎ One global seminar per year ✔︎ Paid leaves + “RTT” ✔︎ And classic but essential benefits: luncheon vouchers (Lucca), health insurance (Benefiz) covered at 100% by Lucca, Gymlib membership at competitive prices, CSE benefits...And finally, a little cultural focus✔︎ Wages are fully transparent at Lucca.✔︎ Team comes first: there is no individual commission at Lucca, but a collective bonus (profit-sharing) based on our yearly growth target achievement.✔︎ After 3 years' seniority, each employee can define their salary at a committee.Our offers are open to employees with a Recognition of Handicapped Worker Status (RHWS).

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