Intake and Scheduling Coordinator (Remote) Mental Health Practice

Job Overview Join our dynamic mental health practice as a Remote Intake and Scheduling Coordinator, where your organizational skills and compassionate approach will be the heartbeat of our patient care process. In this vital role, you will serve as the first point of contact for clients seeking mental health services, ensuring a smooth and welcoming experience from intake through appointment scheduling. Your proactive communication and meticulous attention to detail will help foster a positive environment that promotes patient trust and engagement. This position offers the flexibility of remote work while maintaining a high standard of professionalism and efficiency. Responsibilities • Manage incoming calls and inquiries with professionalism, demonstrating excellent phone etiquette and active listening skills. • Conduct patient intake by gathering comprehensive demographic, insurance, and medical history information accurately within electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks. • Verify insurance coverage, including insurance verification for Medicare and other providers, ensuring eligibility and benefits are confirmed prior to appointments. • Process EAP referrals and maintain required documentation • Manage adminstrative email in box and maintain organized records • Schedule appointments efficiently using medical scheduling software, coordinating with clinicians to optimize daily calendars while accommodating patient needs. • Review medical documentation for completeness and accuracy, including care plans, clinical notes, and referral information, ensuring compliance with HIPAA regulations. • Maintain organized medical records by filing electronic documents correctly in EMR system, Valent, ensuring easy retrieval for clinical staff. • Support administrative tasks such as billing support related to CPT coding, ICD-10/ICD-9 coding, and medical billing processes to facilitate smooth revenue cycle management. Requirements • Proven experience in medical and or mental health (preferred) administrative support or office management within a healthcare setting, preferably in mental health or dental clinics. • Ability reach daily appointment goals • Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, experience with mental health is a plus. • Strong knowledge of medical terminology, CPT coding, ICD coding (ICD-10/ICD-9), and documentation review procedures. • Ability to handle insurance verification processes efficiently while maintaining compliance with HIPAA standards. • Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel), multi-line phone systems, typing (including 10-key), and data entry accuracy. • Exceptional customer service skills with a professional demeanor; capable of managing multi-tasking in a fast-paced environment. • Bilingual abilities are highly desirable to serve diverse patient populations effectively. • Experience working remotely is preferred but not required; strong self-motivation and organizational skills are essential. Join us in making a meaningful difference by providing compassionate administrative support that empowers patients on their mental health journey! Pay: From $17.75 per hour Expected hours: 20 per week Experience: • Mental Health Front Office: 1 year (Required) Shift availability: • Day Shift (Preferred) Work Location: Remote Apply tot his job