Inside Sales Support Specialist

Vireo Health is a pioneering cannabis company that blends science and technology to create top-tier products. The Inside Sales Support Specialist serves as the primary contact for customers, driving sales, maintaining client relationships, and ensuring order accuracy while complying with state cannabis regulations. Responsibilities Act as the first point of contact for customer inquiries via phone, email, and in-person interactions Build and maintain strong relationships with dispensaries, buyers, and retail customers Provide product education, including strain profiles, effects, potency, and formats Resolve customer issues, complaints, and order discrepancies in a timely and professional manner Support inbound and outbound sales efforts across retail and wholesale accounts Maintain and grow existing accounts while identifying new sales opportunities Assist in executing promotions, product launches, and pricing strategies Track customer purchasing behavior and recommend upsell/cross-sell opportunities Process customer orders accurately through POS, ERP, or wholesale platforms (e.g., METRC, Business Central, Dutchie, etc.) Coordinate with inventory, logistics, and fulfillment teams to ensure timely delivery Monitor order status and proactively communicate updates to customers Ensure compliance with all packaging, labeling, and order documentation requirements Maintain a strong understanding of state cannabis regulations and company SOPs Verify customer credentials and ensure all transactions meet regulatory requirements Stay current on product inventory, specifications, and availability Ensure all customer interactions align with compliance standards and company policies Maintain accurate customer records, order logs, and communication notes Support reporting on sales performance, customer trends, and account activity Assist in inventory tracking and reconciliation as needed Provide feedback to leadership on market trends and customer needs Skills 1–3 years of experience in customer service, sales, or cannabis industry Strong understanding of cannabis products, terminology, and market trends Excellent communication, organization, and problem-solving skills Ability to work in a fast-paced, highly regulated environment Must meet all state requirements for employment in the cannabis industry Experience with POS, CRM, ERP, or seed-to-sale systems (e.g., METRC, MJ Freeway, Dutchie, LeafLink) Benefits Medical Dental Vision HSA/FSA Dependent Care Life Company Overview Vireo was founded as a pioneer in medical cannabis in 2014 and is fueled by an entrepreneurial drive. It was founded in 2004, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 501-1000 employees. Its website is