Incident Management Consultant I
Job Description: • Run various diagnostics to determine validity of errors received • Handle incident detection/situations and provide guidance/coaching to other team members • Operate as a resource for all incident detection in the ECC • Handle all types of rapid response calls and outages, and drive calls to closure • Document all dialog during a Rapid Response call • Provide guidance to Senior team members and Specialist level analysts regarding documentation, interdependencies, and application details • Effectively communicate during Rapid Response calls • Utilize Instant Messenger, Email, and conferencing software to manage Rapid Response calls • Communicate regularly with all levels of leadership • Operate and be viewed as go to person for updates, especially during SMON (Senior Management Outage Notification) updates Requirements: • 2 or more years of experience (Preferred) • Strong Artificial Intelligence (AI) experience • Strong experience with MS Office, Word, Excel, Outlook, SharePoint • Attention to detail and ability to multi-task in high-stress situations • Ability to collaborate and communicate across the team and up to management Benefits: • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities Apply tot his job