Program Manager, Central Ops, AMZL Central Operations-COSM

- 3+ years of team management experience - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - Experience implementing repeatable processes and driving automation or standardization - Experience in data mining, data management, reporting, and SQL queries Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $74,800/year in our lowest geographic market up to $163,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site. The Central Operations Systems Management (COSM) manages systems configurations for delivery stations across multiple business lines that support delivery operations in North America (NA). The primary functions include owning station configuration and Quick Commerce management to support delivery operators as our primary customers. We are looking for creative leaders with a passion for scrappy innovation, a knack for problem solving, and the ability to thrive in ambiguity to create world-class customer experiences. As a Program Manager, you will partner with numerous stakeholders to build value added services. You will be responsible for building processes, systems, and mechanisms to schedule tens of thousands of packages across multiple Delivery Stations daily throughout NA . You will drive execution and efficiency through data-driven decision-making and analytical problem-solving. You will be accountable for cost, customer experience, and delivery station experience, both in daily execution and long-term step-function improvements. Additional responsibilities include coaching and mentoring the team, nurturing positive employee relations and building leadership bench strength within the organization. Key job responsibilities -Responsible for last-mile customer experience, last-mile cost, and delivery partner experience -Identify best practices that improve customer, cost, and delivery partner outcomes -Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes. -Create scalable standard work that enables remote support of a complex business area -Proactively identify and lead process improvement initiatives though quantitative analysis and data-driven decision making About the team Central Operations (CO) is the nerve center for AMZL last mile operations. Program managers in CO utilize their centralized perspective to identify opportunities, facilitating conversations amongst stakeholders and driving resolution. Apply tot his job