Incident Management Analyst

Daily Duties / Responsibilities Under general supervision, the incumbent will split time between two clearly defined roles: Incident Manager and Project Coordinator . Incident Management Responsibilities: Acknowledge and classify incidents based on severity and adhere to escalation steps as defined in the incident management process document. For Severity 1 or Major Incidents: Establish and provide timely updates to stakeholders. Coordinate efforts between resources/teams to restore systems to operational capacity. Create and distribute After Action Reviews to department leadership, executive management, and stakeholders. Create and maintain weekly status reports for all open incidents. Ensure compliance in all aspects of incident management. Project Coordination Responsibilities: Liaise between the Project Manager and various teams involved in the project. Conduct weekly meetings and follow up with status reports related to security risks that could impact daily operations. Present production-impacting Change Requests to the Change Advisory Board (CAB) to obtain necessary approvals. Build and maintain strong working relationships with OpenKyber Medicaid IT Services (MITS) team and DHHS project staff.

Required Skills (Ranked in Order of Importance):
• 5+ years of experience as a Project Manager
• 5+ years of experience with MS Project
• 5+ years of experience with MS Visio
• 5+ years of experience with Waterfall methodology
• 3+ years of experience with BMC Footprints Ticketing System
• 3+ years of experience with Medicaid healthcare eligibility
• 3+ years of experience with Release Coordination

Preferred Skills (Ranked in Order of Importance):
• Experience with Incident Management
• Experience with Power BI
• Experience with SQL

Additional Skills: Effective written and verbal communication skills, Adaptability and flexibility, Self-motivated with strong time management skills, Ability to work effectively in a high-stress environment, Strong organizational skills, Strong analytical, conceptual, and problem-solving skills

For applications and inquiries, contact: [email protected]

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