Inbound Contacts Representative

Welcome to Humana, where we are committed to helping our members achieve their best health. We are currently seeking a dedicated and empathetic Inbound Contacts Representative to join our team. As an Inbound Contacts Representative, you will play a vital role in providing exceptional customer service and support to our members. If you have a passion for helping others and possess excellent communication skills, we invite you to apply for this exciting opportunity. Join us in our mission to make a positive impact on the lives of our members. Provide exceptional customer service to members who contact Humana through various channels such as phone, chat, and email. Understand and adhere to Humana's mission and values, and be able to effectively communicate them to members. Display empathy and compassion towards members, and actively listen to their concerns and needs. Utilize active listening and problem-solving skills to address member inquiries and resolve issues in a timely and efficient manner. Maintain a thorough understanding of Humana's products and services, and be able to effectively communicate information to members. Accurately document and update member records with relevant information obtained from interactions. Collaborate with other team members and departments to ensure timely and effective resolution of member issues. Adhere to all company policies and procedures, as well as regulatory guidelines. Continuously seek ways to improve the member experience and provide feedback to management. Maintain a positive and professional attitude towards both members and colleagues. Meet and exceed performance metrics, including but not limited to call quality, productivity, and customer satisfaction. Attend and actively participate in trainings and meetings to enhance knowledge and skills. Remain up-to-date on industry trends and changes in healthcare policies. Adapt to changing processes and procedures to meet the evolving needs of members and the company. Uphold confidentiality of member information and ensure compliance with all HIPAA regulations. Humana is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.