Implementation Team Lead

Summary The Implementation Team Lead supports the Implementation Manager by directly overseeing a pod of Implementation Specialists, Project Managers, and other onboarding team members. This role ensures the successful delivery of onboarding projects by coaching the team, monitoring project health, and ensuring adherence to processes and timelines. The Team Lead also plays a critical role in identifying and escalating risks early. Key Responsibilities Team Management & Coaching - Supervise a pod of onboarding team members within a vertical. - Provide guidance, coaching, and support for day-to-day tasks and long-term development. - Conduct regular 1:1s, give feedback, and help team members meet project expectations. Project Oversight - Monitor assigned team’s project pipeline and help allocate resources efficiently. - Serve as point of escalation for blockers within the pod. - Ensure projects remain on schedule and meet quality standards. Process Improvement - Identify areas for onboarding process improvement and propose solutions. - Help reinforce process adherence across the pod. - Share feedback from team members to Implementation Manager to influence playbook updates. Collaboration & Communication - Work closely with other Team Leads, Implementation Managers, and cross-functional departments (e.g., Data, Product, Support). - Represent your pod in team meetings and cross-functional syncs. - Assist with onboarding and mentoring of new team members. Required Qualifications - 3–5 years of experience in SaaS onboarding, implementation, or customer success. - Previous experience mentoring or leading others informally or formally. - Strong understanding of project delivery, customer communications, and implementation best practices. - Excellent organizational and time management skills. Preferred Qualifications - Experience working within a vertical-specific SaaS solution (e.g., Self Storage, Marine, Campgrounds). - Familiarity with project management tools and CRM platforms. - Prior experience in a player-coach role or stepping into leadership. Key Metrics for Success - Project completion rate and on-time delivery within the pod. - Pod-level CSAT or customer feedback scores. - Team member performance and engagement. - Quality and consistency of implementation processes followed. All applicants must be currently authorized to work in the United States on a full-time basis. Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. About Us: At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments, and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. As we continue to grow, we are embracing an AI-forward approach by thoughtfully integrating intelligent automation, advanced analytics, and data-driven insights into our platform and operations to help our customers and teams operate smarter, move faster, and win more than ever before. Benefits and Perks: Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. 401(k) match after 60 days, 100% vested after 1 year. Employer contribution to your HSA, plus an HRA to help offset your deductible. Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things. 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. 8 hours of Rest, Relax, Recharge time to care for your mental health. Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment. Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed. $50 monthly home data stipend, plus a home office sign-on bonus of $250. Fertility care support options to help in your journey towards parenthood. Access to financial experts to help you make informed decisions and achieve your financial goals. Direct Student Loan Payment Program, some qualifications and eligibility rules apply. Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities. Important Notice: To protect yourself from fraudulent activities, please consider the following: - Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria. - No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag. - Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at [email protected] for verification. Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to [email protected] Pay Transparency at Storable At Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.The range listed below is reflective of the base salary market potential for the role over time. The compensation we will offer for this role is within this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role. Potential Pay Range $65,000 — $80,000 USD