Contact Center Associate

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative committed to enhancing the financial wellbeing of its members and communities. They are seeking full-time Contact Center Associates to provide exceptional service through digital channels, deepen member relationships, and educate on digital and self-service options.ResponsibilitiesAuthentically engage members and callers through asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendationsPerform daily operations including basic transactions, card maintenance, new accounts, assisting members with their online banking and other financial needsPromote and effectively educate members on digital and self-service options, with continual education as new products and digital services are introducedContribute to and support a positive work environment to ensure an effective, high performing, and cohesive teamAdhere to operational, regulatory, and security requirements while minimizing lossesMaintain a high level of confidentiality relative to any information received directly or indirectly at all timesContribute to effective department and credit union operations by performing other related duties as assignedUnderstand, model, and represent KCU’s core valuesSkillsHigh School diploma or GEDMinimum one year customer service and/or retail sales experienceAvailability during Saturdays and extended business hoursExcellent interpersonal communication skills including effective listening, speaking, and writingProficient in Microsoft Office applicationsAbility to learn and maintain strong level of expertise with Kitsap Credit Union's core operating systems and self-service technology (iPhones, Androids, etc.)Ability to handle stress in a high volume and fast-paced environmentPrevious financial institution experience a plusBenefitsFree onsite parkingAnnual time off and sick time accrued11 Paid holidays1 Personal floating dayMedical, Dental, Vision, Short- and Long-term Disability, Life and AD&D InsuranceEmployee Assistance ProgramChoose from a PPO medical plan or a High Deductible with a Health Savings Account3% KCU funded Safe Harbor Contribution to your 401KKCU will match up to 2% of your 401K contributionsAll 401K contributions are 100% vestedPotential annual incentive in all roles within Kitsap Credit UnionTuition reimbursement8 hours of paid volunteer time offDiscounts on KCU's products and servicesEnjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employeeCompany OverviewKitsap Credit Union helps employees to achieve more by helping them grow professionally through in-house trainings. It was founded in 1934, and is headquartered in Bremerton, Washington, USA, with a workforce of 201-500 employees. Its website is https://www.kitsapcu.org/.



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