Implementation & Support Lead – Data Integration & Metadata (US, 1099 Contract-to-Hire)
Company Description OnCoor Inc. is a Bay Area SaaS company focused on reducing project risk and cost in enterprise data initiatives. Our solutions accelerate ERP and metadata integration by over 50%, leveraging SQL Server, Microsoft Azure, and cloud-native automation. Customers rely on OnCoor to streamline onboarding, improve data quality, and enable governance frameworks across SAP and enterprise systems. Role Description We are seeking an Implementation & Support Lead – Data Integration & Metadata for a contract-to-hire position based in San Ramon, CA (on-site only). The role involves leading software implementations, overseeing SLA-driven support, and ensuring customer satisfaction. Daily responsibilities include coordinating ERP/data integration processes, troubleshooting issues, guiding metadata governance, and acting as the primary U.S. point of contact in collaboration with offshore teams. Key Responsibilities · Lead end-to-end OnCoor platform implementations. · Manage support activities, SLAs, and escalations. · Oversee data integration across ERP systems (SAP, Salesforce, etc.). · Guide metadata management, governance, and certifications. · Act as the U.S. customer contact, coordinating with offshore teams. · Document processes, templates, and contribute to the knowledge base. Requirements · 6–10 years of overall ERP/data integration experience. · 3–5 years in customer support (SLA-driven environments). · 1–2 years of project management exposure (supporting client/internal PMs). · Strong metadata management & governance background. · Proven leadership in implementation and support delivery. · Familiar with data quality, MDM, and reference data. · Excellent customer-facing communication. · Prior collaboration with offshore/global teams. · Must be a U.S. Person (citizen, permanent resident, refugee, or asylee). · Bay Area based (San Ramon, CA – on-site only, no remote). Preferred · SAP (S/4HANA, ByDesign, Business One). · Cloud platforms (Azure, AWS). · SLA-driven support frameworks. · Consulting / System Integrator (SI) background. Skills · Leadership and ownership mindset. · Strong analytical and problem-solving skills. · Ability to manage ambiguity and deliver clear solutions. · Customer-first orientation with excellent communication skills. Eligibility Due to program restrictions, only U.S. Persons are eligible: • U.S. citizens/nationals • U.S. lawful permanent residents (Green Card) • Refugees / asylees under 8 U.S.C. 1324b(a)(3) • (Visa holders, incl. H-1B/OPT/L-1, not eligible) Apply tot his job