**Immediate Hiring: Remote Customer Service Fraud Specialist at arenaflex**

Join arenaflex, a leading innovator in the payments technology landscape, as we seek an experienced and detail-oriented Remote Customer Service Fraud Specialist to join our dynamic team. As a key player in our customer service department, you will be responsible for providing top-notch support to our merchants and cardholders, while also helping to prevent and detect fraudulent activity. **What Part Will You Play?** As a Remote Customer Service Fraud Specialist at arenaflex, you will be the first point of contact for our merchants and cardholders, responding to a high volume of account inquiries and providing scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Your responsibilities will include: * Responding to 25 or more account inquiries per hour, providing merchants and cardholders with standard/scripted responses to SLA defined alerts generated within the fraud detection queues. * Assisting with the completion of lost/stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity. * Building credit card replacement orders and completing shipping materials. * Building knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts. **What Are We Looking For in This Role?** We are seeking a highly motivated and detail-oriented individual with a passion for customer service and a strong understanding of fraud detection and prevention. To be successful in this role, you will need to possess: **Minimum Qualifications:** * High School Diploma or Equivalent * A minimum of at least six months of contact center or work from home contact center experience in the last 18 months. * Strong communication and problem-solving skills, with the ability to work in a fast-paced environment. * Ability to work a variety of shifts, including mid-shift to late shifts and weekends. * Must be flexible and open to a work schedule that includes working on camera at all times. * This role is not bonus eligible and is a US-based role only. **Preferred Qualifications:** * 12 months of contact center or work from contact center experience in the last 18 months. * Banking customer service experience. **What Are Our Desired Skills and Capabilities?** * Skills/Knowledge: Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. * Job Complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. * Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision. **Why Join arenaflex?** At arenaflex, we are committed to providing our employees with a comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. We are an equal opportunity employer, dedicated to providing a diverse and inclusive work environment. **How to Apply:** Ready to join our team? Click the link below to apply now and we'll be in touch soon! **About arenaflex:** arenaflex is a leading innovator in the payments technology landscape, providing best-in-class payment technology and software solutions to millions of companies, financial institutions, and cardholders worldwide. Our dynamic team is driven by a passion for success and a commitment to delivering exceptional customer service. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer, dedicated to providing a diverse and inclusive work environment. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Apply for this job