Immediate Hiring: RCO Customer Service Representative
Become a key member of our collaborative team as a RCO Customer Service Representative! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position. Â Â Job Description:
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a RO Customer Service Representative, you will be... joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
 Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm and helpful manner.
 Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism.
 Update patient demographics and insurance information as needed.
 Upon obtaining information to facilitate claim payment, enter necessary insurance data and re-file claims with insurance companies.
 Review patient accounts to determine why there is an outstanding balance and effectively explain the details.
 Process payments over the phone from patients
 Negotiate payment arrangements with patients.
 Explain insurance company's explanation of benefits (EOB).
You Are:
 Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
 Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
 Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service
To Ensure Success In This Role, You Must Have:
 High School Diploma or GED
 Experience working in a high-volume call center.
 Proficient computer skills including ability to type 30+ WPM
 Knowledge of medical insurance processes, terminology and explanation of benefits (EOB).
Pay Range: USD $20.00 - USD $21.00 /per hour Shift: Mornings Shift Variations: Monday-Friday, 9:00am - 5:30pm CST / 8:00am - 4:30pm EST Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a RO Customer Service Representative, you will be... joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
 Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm and helpful manner.
 Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism.
 Update patient demographics and insurance information as needed.
 Upon obtaining information to facilitate claim payment, enter necessary insurance data and re-file claims with insurance companies.
 Review patient accounts to determine why there is an outstanding balance and effectively explain the details.
 Process payments over the phone from patients
 Negotiate payment arrangements with patients.
 Explain insurance company's explanation of benefits (EOB).
You Are:
 Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
 Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
 Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service
To Ensure Success In This Role, You Must Have:
 High School Diploma or GED
 Experience working in a high-volume call center.
 Proficient computer skills including ability to type 30+ WPM
 Knowledge of medical insurance processes, terminology and explanation of benefits (EOB).
Pay Range: USD $20.00 - USD $21.00 /per hour Shift: Mornings Shift Variations: Monday-Friday, 9:00am - 5:30pm CST / 8:00am - 4:30pm EST Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now