**Immediate Hiring: Provider Customer Service Call and Chat Representative - Remote**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is seeking a results-driven Provider Customer Service Call and Chat Representative to join our team in the heart of Remote. As a key member of our team, you will play a vital role in supporting providers who care for our members, providing timely and accurate responses to their questions and concerns. **About blithequark** At blithequark, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. As a company, we're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. **The Role** As a Provider Customer Service Call and Chat Representative, you will be responsible for providing exceptional customer service to providers who care for our members. Your primary responsibilities will include: * Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues * Service Providers in a multi-channel environment including call, concurrent chat, as required * Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices) * Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health) * Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction * Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner * Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types * Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution **Requirements** To be successful in this role, you will need: * High School Diploma/GED or equivalent work experience * Must be 18 years of age or older * 1 year of customer service experience with analyzing and solving customer's concerns * Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications * Ability to type at the speed of greater than or equal to 35-40 WPM with an accuracy of 90% * Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need. **Preferred Qualifications** * Prior healthcare experience and knowledge of healthcare terminology * Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools **Telecommuting Requirements** * Reside within Eastern, Central, or Mountain Time Zone * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy. * Must live in a location that can receive a blithequark approved high-speed internet connection or leverage an existing high-speed internet service. **Soft Skills** * Ability to multi-task, including the ability to type in multiple conversations * Ability to resolve calls and messages, avoiding escalated complaints * Time management skills * Emotional Intelligence and Empathy * Active Listening and Comprehension * Excellent written communication skills * Demonstrated problem-solving, organization, and interpersonal skills * Demonstrated experience consistently achieving quality and productivity standards **What We Offer** * Competitive salary * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase * 401k contribution (all benefits are subject to eligibility requirements) * Opportunity to work in a dynamic and supportive environment * Professional development and growth opportunities * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application today, and let's work together to make a difference in the lives of our members and providers. **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **Application Deadline** This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job