Immediate Hiring: Overnight Customer Support Specialist
Position at a Glance:Start Date: Immediate openings availableLocation: RemotePosition: Overnight Customer Support SpecialistCompensation: a competitive salaryCompany: Workwarp  Job Description
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves...
As an Overnight Customer Support Specialist, your role is at the heart of Trupanion. When members need us, our Specialists do whatever is necessary to provide the best experience possible. We're looking for those that thrive in engaging with members, are comfortable navigating complex situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections, and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.
Schedule (Pacific Time Hours):
This position requires you to work a full time schedule (8 hour shifts x 5 days a week) including full weekends without rotation and shifts ranging from 6:00 PM Pacific Time - 6:00 AM Pacific Time. The first seven weeks of training require you to work Monday - Friday from 8:00 AM Pacific Time - 5:00 PM Pacific Time.
Please Note: We are unable to consider applications submitted without weekend availability.
Location
At Trupanion, we believe in a flexible workplace! This is a remote position for candidates in the United States aside from Georgia & Florida unless you hold an active Property & Casualty license.
What you will do:
 Handle sensitive situations with empathy and care, exemplifying Trupanion values
 Can utilize multiple systems to support our members
 Quickly adapt to changes in responsibility, processes, and workflow in an ever changing environment
 Passion to assist members, curiosity to ask probing questions, and ability to problem solve and think of creative solutions to assist the member.
 Efficiently manage time to provide legendary member service in a high volume contact center
 Make genuine connections with the ability to adapt communication style to best serve any member that contacts us
Experience you have:
 1+ years' required experience working an overnight shift
 2+ years experience in a member facing role
 Experience using and learning complex computer systems
 Work from home experience is a plus!
 Fluency in French or Spanish is a plus!
 Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, Trupanion provides coursework and paid study time during the first three weeks of P&C training for qualifying states in the US (see below).
Additional Information
 Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, Trupanion provides coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Florida & Georgia.
 If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-wire Ethernet.
Compensation
 The base pay for this position is $24.50/hour on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance.
 Trupanion may also provide Restricted Stock Units, which vest over 4 years
 We want all employees to be invested in TrupanionÂs success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
#LI-REMOTE #BI-REMOTE
Additional Information
Benefits and Perks:
 Full medical, dental, and vision benefits at no cost to the employee
 Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
 Five-week sabbatical after five years of employment
 Open, casual, pet-friendly, and fun office environment
 Free medical health insurance for your pet (1 dog or cat)
 Paid time off to volunteer at nonprofit organizations
 Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
For more information about Trupanion, visit https://trupanion.com/about
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch'v=vdWZ4KHiPTQ
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves...
As an Overnight Customer Support Specialist, your role is at the heart of Trupanion. When members need us, our Specialists do whatever is necessary to provide the best experience possible. We're looking for those that thrive in engaging with members, are comfortable navigating complex situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections, and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.
Schedule (Pacific Time Hours):
This position requires you to work a full time schedule (8 hour shifts x 5 days a week) including full weekends without rotation and shifts ranging from 6:00 PM Pacific Time - 6:00 AM Pacific Time. The first seven weeks of training require you to work Monday - Friday from 8:00 AM Pacific Time - 5:00 PM Pacific Time.
Please Note: We are unable to consider applications submitted without weekend availability.
Location
At Trupanion, we believe in a flexible workplace! This is a remote position for candidates in the United States aside from Georgia & Florida unless you hold an active Property & Casualty license.
What you will do:
 Handle sensitive situations with empathy and care, exemplifying Trupanion values
 Can utilize multiple systems to support our members
 Quickly adapt to changes in responsibility, processes, and workflow in an ever changing environment
 Passion to assist members, curiosity to ask probing questions, and ability to problem solve and think of creative solutions to assist the member.
 Efficiently manage time to provide legendary member service in a high volume contact center
 Make genuine connections with the ability to adapt communication style to best serve any member that contacts us
Experience you have:
 1+ years' required experience working an overnight shift
 2+ years experience in a member facing role
 Experience using and learning complex computer systems
 Work from home experience is a plus!
 Fluency in French or Spanish is a plus!
 Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, Trupanion provides coursework and paid study time during the first three weeks of P&C training for qualifying states in the US (see below).
Additional Information
 Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, Trupanion provides coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Florida & Georgia.
 If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-wire Ethernet.
Compensation
 The base pay for this position is $24.50/hour on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance.
 Trupanion may also provide Restricted Stock Units, which vest over 4 years
 We want all employees to be invested in TrupanionÂs success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
#LI-REMOTE #BI-REMOTE
Additional Information
Benefits and Perks:
 Full medical, dental, and vision benefits at no cost to the employee
 Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
 Five-week sabbatical after five years of employment
 Open, casual, pet-friendly, and fun office environment
 Free medical health insurance for your pet (1 dog or cat)
 Paid time off to volunteer at nonprofit organizations
 Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
For more information about Trupanion, visit https://trupanion.com/about
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch'v=vdWZ4KHiPTQ
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now