Immediate Hiring: Customer Service Representative - Small
We are currently looking for a skilled and motivated Customer Service Representative - Small Business! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary. Â Â Description:
 Enova has two different small business lending brands, each with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in one particular brand over the course of our 4 week training program.
 After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers.
 Respond to incoming customer calls, addressing their questions and providing service
 Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
 Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
 Uphold exceptional customer service standards through articulate and effective verbal and written communication
 Keep customer accounts meticulously updated with accurate information
Requirements:
 Experience in a call center setting is preferred
 Proficient in phone communication and verbal skills, with a keen ability to actively listen
 Familiarity with CRM systems and their practices
 Customer-centric approach with adaptability to various personality types
 Strong multitasking abilities, adept at setting priorities and managing time effectively
Benefits:
 Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
 Health, dental, and vision insurance including mental health benefits
 401(k) matching plus a roth option (U.S. Based employees only)
 PTO & paid holidays off
 Sabbatical program (for eligible roles)
 Summer hours (for eligible roles)
 Paid parental leave
 DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
 Employee recognition and rewards program
 Charitable matching and a paid volunteer day Plus so much more! Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
 Enova has two different small business lending brands, each with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in one particular brand over the course of our 4 week training program.
 After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers.
 Respond to incoming customer calls, addressing their questions and providing service
 Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
 Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
 Uphold exceptional customer service standards through articulate and effective verbal and written communication
 Keep customer accounts meticulously updated with accurate information
Requirements:
 Experience in a call center setting is preferred
 Proficient in phone communication and verbal skills, with a keen ability to actively listen
 Familiarity with CRM systems and their practices
 Customer-centric approach with adaptability to various personality types
 Strong multitasking abilities, adept at setting priorities and managing time effectively
Benefits:
 Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
 Health, dental, and vision insurance including mental health benefits
 401(k) matching plus a roth option (U.S. Based employees only)
 PTO & paid holidays off
 Sabbatical program (for eligible roles)
 Summer hours (for eligible roles)
 Paid parental leave
 DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
 Employee recognition and rewards program
 Charitable matching and a paid volunteer day Plus so much more! Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now