Immediate Hiring: Call Center Assistant
This is more than a job; it's a chance to accelerate your career as a Call Center Assistant! Embrace a modern work style with this fully Remote opportunity. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary. Â Â Profile: Call Centre Assistant
Company: Collance Technology Pvt Ltd.
Location: Remote
Shift: US/PST Timing
Experience: 1 to 3yrs
Job Overview:
We are seeking an organized, proactive, and detail-oriented call center assistant to support our scheduling team. The ideal candidate will play a key role in managing schedules, coordinating appointments, and ensuring smooth day-to-day operations. This position requires excellent administrative and communication skills, as well as the ability to oversee and manage scheduling data using various systems.
Key Responsibilities:
· Providing comprehensive administrative support to the scheduling team, assisting with tasks and workflow management as needed.
· Communicate with team leads/members to manage scheduling changes to ensure smooth operations.
· Regularly prepare and provide updates on scheduling data, using the Five9 reporting system to generate and analyze performance reports.
· Supervise and manage a team of agents, ensuring adherence to scheduled shifts and targets, particularly related to NPS (Net Promoter Score) and overall performance.
· Monitor, address, and resolve scheduling inquiries in a timely and efficient manner.
· Ensure that all scheduling information is accurate, updated, and properly recorded in relevant systems.
Required Skills:
· Ability to manage, organize, and manipulate data using Excel and advanced Excel functions.
· Ability to prioritize tasks, manage multiple projects, and meet deadlines.
· Ensure accuracy in scheduling, reporting, and data entry.
Soft Skills:
· Ability to handle multiple tasks simultaneously in a fast-paced environment.
· Strong analytical and troubleshooting skills to resolve scheduling issues promptly and effectively.
· Ability to work under pressure and adjust to changing priorities or scheduling demands.
Work Schedule:
6 days working - 54 hours. Flexibility in working hours is required Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
Company: Collance Technology Pvt Ltd.
Location: Remote
Shift: US/PST Timing
Experience: 1 to 3yrs
Job Overview:
We are seeking an organized, proactive, and detail-oriented call center assistant to support our scheduling team. The ideal candidate will play a key role in managing schedules, coordinating appointments, and ensuring smooth day-to-day operations. This position requires excellent administrative and communication skills, as well as the ability to oversee and manage scheduling data using various systems.
Key Responsibilities:
· Providing comprehensive administrative support to the scheduling team, assisting with tasks and workflow management as needed.
· Communicate with team leads/members to manage scheduling changes to ensure smooth operations.
· Regularly prepare and provide updates on scheduling data, using the Five9 reporting system to generate and analyze performance reports.
· Supervise and manage a team of agents, ensuring adherence to scheduled shifts and targets, particularly related to NPS (Net Promoter Score) and overall performance.
· Monitor, address, and resolve scheduling inquiries in a timely and efficient manner.
· Ensure that all scheduling information is accurate, updated, and properly recorded in relevant systems.
Required Skills:
· Ability to manage, organize, and manipulate data using Excel and advanced Excel functions.
· Ability to prioritize tasks, manage multiple projects, and meet deadlines.
· Ensure accuracy in scheduling, reporting, and data entry.
Soft Skills:
· Ability to handle multiple tasks simultaneously in a fast-paced environment.
· Strong analytical and troubleshooting skills to resolve scheduling issues promptly and effectively.
· Ability to work under pressure and adjust to changing priorities or scheduling demands.
Work Schedule:
6 days working - 54 hours. Flexibility in working hours is required Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now