Hybrid Customer Service Consultant
Description
This hybrid position reports to our 5101 Vogel Rd, Evansville, IN 47715 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. In this multifaceted role, youll assist with telephone and virtual customer interactions. Youll utilize various tools and systems (telephone, e-mail, e-care, correspondence, TTY, and online chat) to evolve and meet customers needs. Success will depend upon your in-depth knowledge of AT&Ts products and services and your ability to provide effective resolutions.
Company Culture and Environment
AT&T promotes a dynamic and evolving work environment that focuses on continuous improvement and customer satisfaction. The company values flexibility and adaptability in its employees to meet customer and competitive demands.
Career Growth and Development Opportunities
AT&T offers paid training and resources to encourage career growth. You will gain experience with the latest technology, devices, and products. Career possibilities are limitless, allowing you to explore various fields within customer service and beyond.
Detailed Benefits and Perks
Paid training completed from home
Competitive compensation package
Medical/dental coverage
401(k) plan
Tuition reimbursement
Paid time off
50% employee discount on eligible AT&T wireless plans, wireless accessories, AT&T Internet, and AT&T phone services
Compensation and Benefits
The Premier Service Consultants earn [(19.61 hourly]. You will also receive a )2,500.00 sign-on bonus paid out in three installments as follows: first (500 payment 30 days after hire date, second )1,000 payment 6 months after hire date, and third $1,000 payment 1 year after hire date.
Why you should apply for this position today
This role offers a unique opportunity to engage directly with customers and provide meaningful solutions. Youll be part of a dedicated team that makes a difference in the lives of customers by resolving their inquiries and enhancing their experience with AT&Ts products and services.
Skills
At least one year of customer service experience
Call center experience preferred
Advanced typing/keyboarding skills
Proficient in troubleshooting and resolving customer issues
Strong communication skills, both verbal and written
Responsibilities
Handle telephone and virtual customer contacts
Assist with inquiries received via various channels
Troubleshoot and resolve customer impacting issues
Engage third-party vendors and suppliers as needed
Remain proficient in billing, rate plans, and feature matters
Identify, track, and trend issues for root cause elimination
Qualifications
Ability to communicate effectively
Flexibility to work in an evolving environment
Must be able to complete all required training
Education Requirements
High school diploma or equivalent is preferred.
Education Requirements Credential Category
High School Diploma
Experience Requirements
At least one year of relevant experience in customer service, preferably in a call center environment.
Why work in Evansville, IN
Evansville offers a friendly community atmosphere with a cost of living that is lower than the national average. The city is home to diverse recreational activities, vibrant local culture, and a supportive environment for professionals. With a variety of dining, shopping, and outdoor options, Evansville provides a well-rounded lifestyle for its residents.
Apply Now
This hybrid position reports to our 5101 Vogel Rd, Evansville, IN 47715 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. In this multifaceted role, youll assist with telephone and virtual customer interactions. Youll utilize various tools and systems (telephone, e-mail, e-care, correspondence, TTY, and online chat) to evolve and meet customers needs. Success will depend upon your in-depth knowledge of AT&Ts products and services and your ability to provide effective resolutions.
Company Culture and Environment
AT&T promotes a dynamic and evolving work environment that focuses on continuous improvement and customer satisfaction. The company values flexibility and adaptability in its employees to meet customer and competitive demands.
Career Growth and Development Opportunities
AT&T offers paid training and resources to encourage career growth. You will gain experience with the latest technology, devices, and products. Career possibilities are limitless, allowing you to explore various fields within customer service and beyond.
Detailed Benefits and Perks
Paid training completed from home
Competitive compensation package
Medical/dental coverage
401(k) plan
Tuition reimbursement
Paid time off
50% employee discount on eligible AT&T wireless plans, wireless accessories, AT&T Internet, and AT&T phone services
Compensation and Benefits
The Premier Service Consultants earn [(19.61 hourly]. You will also receive a )2,500.00 sign-on bonus paid out in three installments as follows: first (500 payment 30 days after hire date, second )1,000 payment 6 months after hire date, and third $1,000 payment 1 year after hire date.
Why you should apply for this position today
This role offers a unique opportunity to engage directly with customers and provide meaningful solutions. Youll be part of a dedicated team that makes a difference in the lives of customers by resolving their inquiries and enhancing their experience with AT&Ts products and services.
Skills
At least one year of customer service experience
Call center experience preferred
Advanced typing/keyboarding skills
Proficient in troubleshooting and resolving customer issues
Strong communication skills, both verbal and written
Responsibilities
Handle telephone and virtual customer contacts
Assist with inquiries received via various channels
Troubleshoot and resolve customer impacting issues
Engage third-party vendors and suppliers as needed
Remain proficient in billing, rate plans, and feature matters
Identify, track, and trend issues for root cause elimination
Qualifications
Ability to communicate effectively
Flexibility to work in an evolving environment
Must be able to complete all required training
Education Requirements
High school diploma or equivalent is preferred.
Education Requirements Credential Category
High School Diploma
Experience Requirements
At least one year of relevant experience in customer service, preferably in a call center environment.
Why work in Evansville, IN
Evansville offers a friendly community atmosphere with a cost of living that is lower than the national average. The city is home to diverse recreational activities, vibrant local culture, and a supportive environment for professionals. With a variety of dining, shopping, and outdoor options, Evansville provides a well-rounded lifestyle for its residents.
Apply Now