Customer Service Representative - Hybrid (Bemidji, MN)

Affinity Plus Federal Credit Union is a financial institution seeking a Member Advisor to assist members with their everyday transactions. This role involves processing transactions, providing education on self-serve options, and troubleshooting card and online banking issues while building strong relationships with members.ResponsibilitiesAssist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checksProvide education to our members on self-serve optionsVerify endorsements and proper identification on deposit transactionsExecute wire or ACH transferring of fundsInstant issue debit, credit, and gift cardsTroubleshoot credit or debit card issues, online banking questions, or other general account related questions and issuesBalance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicableOther duties as assignedSkills1+ years of customer service or professional experience working with people and/or cash handling experience requiredAptitude to work independently as well as part of a team and ability to collaborate with othersStrong verbal and written communication skillsTime Management skills and the ability to prioritize workload based on department and member needsFlexibility to adapt and succeed in a dynamic environmentAbility and drive to provide exceptional service to members and employeesIntermediate computer skills and the ability to navigate between multiple systems with easeBenefitsLow-cost medical, dental and vision insurance coverage optionsFrontloads all sick time hours and a portion of vacation hours for all new employeesA variety of paid leave optionsA monthly wellness benefitImmediate 401K matching up to 5%Company OverviewAffinity Plus Federal Credit Union provides a new perspective on banking to manage your finances. It was founded in 1930, and is headquartered in Saint Paul, Minnesota, USA, with a workforce of 501-1000 employees. Its website is https://www.affinityplus.org/.



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