Hybrid Collections Account Representative
ARS National Services is seeking a Hybrid Collections Account Representative to join their team. The role involves handling customer calls, analyzing financial situations, and negotiating payment solutions while ensuring compliance and maintaining accurate records. Responsibilities Handle inbound/outbound calls with empathy and confidence Analyze financial situations and offer tailored solutions Negotiate payment plans, settlements, and full repayments Stay sharp with quality and FDCPA compliance Keep accurate records and collaborate with team leads Engage with your team on camera during shifts Skills High school diploma or GED Strong communication skills — assertive, clear, and professional Critical thinking + active listening Comfort with basic math (yes, you'll be working with percentages!) Basic computer skills & reliable high-speed internet Must pass background and drug screening Collections, sales, or call center experience Benefits Full benefits (Medical, Dental, Vision, 401k) Paid Sick Time, Vacation Time, and 8 paid holidays Company Overview ARS is a proven leader in the accounts receivable management industry. It was founded in 1987, and is headquartered in Escondido, California, USA, with a workforce of 201-500 employees. Its website is