Hybrid Administrative Associate

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions. The Administrative Associate is responsible for delivering exceptional customer service to external stakeholders and performing various administrative tasks to ensure client satisfaction. Responsibilities Utilize appropriate logs and/or tracking software for all administrative work Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task life cycle Perform work in administrative support, including, but not limited to, answering phone line, providing customer service, editing documents for communications/memos/presentations, data entry for expense/time/other, creating reservations/scheduling (Meetings, conference rooms, A/V, hospitality, travel, concierge), content/asset management, records or other research, high volume mail support Use established procedures, standards, and formats to complete administrative requests to client satisfaction Communicate with team members, lead, supervisor or client on job or deadline concerns Meet contracted deadlines for service delivery to our clients Troubleshoot basic software or hardware problems Help to foster a proactive environment of continuous service enhancement and relationship building with the client Perform quality assurance on work of others, as requested Adhere to Williams Lea policies, in addition to client policies Use equipment and supplies in a cost efficient manner Skills High school diploma or equivalent Minimum (1) year administrative support experience preferably in a legal, banking or large corporate environment Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills Familiar with other software programs for providing administrative support Strong attention to detail; able to work on multiple projects simultaneously Must have good organizational skills Must be able to meet deadlines and complete all projects in a timely manner Ability to handle sensitive and/or confidential documents and information Able to exercise good judgment to make decisions that conform to business needs and policy Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level Ability to maintain professional composure when working with immediate deadlines Ability to work both independently and collaboratively as part of a team Ability to work in a fast paced environment Ability to communicate professionally both verbally and in writing Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions Must be self-motivated with a positive attitude Proven customer service skills are required in order to create, maintain and enhance customer relationships Benefits Medical Dental Vision coverage Paid time off Disability insurance 401(k) with company match Life insurance Other voluntary supplemental insurance coverages Parental leave Adoption assistance Tuition assistance Employer/partner discounts Company Overview RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100. It was founded in 1864, and is headquartered in Chicago, Illinois, US, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship RR Donnelley has a track record of offering H1B sponsorships, with 2 in 2024, 16 in 2023, 14 in 2022, 6 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.