Human Resources Operations Manager

Job Description: • Manage and mentor a centralized HR Core Team, ensuring high-quality service delivery across onboarding, team member changes, offboarding, and other lifecycle events with supporting disciplines. • Serve as the first point of escalation for HR case management, supporting resolution of complex or sensitive matters and ensuring consistency in practice. • Optimize existing processes and lead continuous improvement initiatives aimed at increasing automation, reducing case cycle time, and enhancing data accuracy. • Collaborate with cross-functional HR leaders (Recruiting, Training & Development, Payroll, etc.) to align HR service delivery with enterprise-wide initiatives and priorities. • Partner with HR Systems and other stakeholders to optimize UKG Pro modules and reporting tools, ensuring configurations evolve with business needs. • Develop and manage dashboards and reporting to track team KPIs, monitor caseload trends, and inform leadership of progress against goals. • Maintain documentation, templates, and knowledge base content to support HR team adoption and compliance with standard processes. • Act as a process owner and advocate for scalable solutions that ensure compliance, improve experience, and support growth. Requirements: • Bachelor’s or master’s degree in HR, Organizational Psychology, Business, or related field • 5+ years of experience managing a centralized HR Operation or Shared HR Services team • Demonstrated experience leading people or teams, especially within a virtual environment • Proven success managing HR workflows, case systems, and service delivery metrics • Proven experience leading teams in a virtual environment, managing HR workflows, and driving consistent service delivery in a centralized model • Prior experience in the AEC industry or professional services strongly preferred • Proficiency in Microsoft Office Suite; advanced Excel skills (e.g., pivot tables, vlookups, dashboards) required • Strong knowledge of HRIS platforms; experience with UKG Pro (UltiPro) highly preferred • Excellent project management skills, with the ability to manage competing priorities and lead cross-functional initiatives • High emotional intelligence, excellent judgment, and strong interpersonal and executive communication skills. Benefits: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off and company holidays • Wellness programs and employee assistance resources • Professional development support Apply tot his job