HR/People Operations Specialist (Global Mobility)
About the position FocusKPI is looking for an HR/People Operations Specialist to join one of our clients, a high-tech SaaS company. This position is remote and can be done from anywhere in the US. The duration of the contract is 6-7 months, with a pay range of $20/hr to $25/hr. Responsibilities • Communicate updates, recent policy changes, and guidelines on U.S. immigration to employees, HR, and management. • Serve as the main point of contact for global mobility Tier 1 matters within the case management system, ServiceNow. • Provide day-to-day coordination with cross-functional stakeholders (e.g. HRBPs, Recruiting, etc.) and quality assurance for global mobility programs and tasks - anticipating, escalating, and resolving issues and related matters as necessary. • Act as the main point of contact for the client's team throughout their immigration and relocation lifecycles, and ensure an excellent employee experience at each stage of the process. • Be responsible for end-to-end case management and monitoring of domestic mobility cases within ServiceNow. • Work closely with external immigration counsel to ensure adherence to compliance, service level standards, and communication protocol. • Provide ad hoc support for general HR Operations and HR Compliance. Requirements • BA/BS degree or equivalent practical experience. • 2 years of experience in an HR Operations role. • Demonstrate success working in a high-volume and fast-paced environment. • Experience with ServiceNow, Workday, and Greenhouse. • Immigration/external vendor management experience. • Experience as a paralegal or case manager in an immigration law firm environment is a plus. • Excellent written and verbal communication skills with a passion for exceptional customer experience. • Attention to detail and organization; able to balance multiple projects and deliver on SLAs on a daily basis. • Microsoft Office Suite & Google Suite proficiency (PowerPoint, Word, Excel, Gmail, Google Sheets, Calendar, etc.). • Strong interpersonal, teamwork, and organizational skills. • Strong problem-solving skills with impeccable multitasking abilities. • Detail-oriented, with the ability to efficiently troubleshoot and manage complex situations. • US immigration experience preferred. Nice-to-haves • Experience as a paralegal or case manager in an immigration law firm environment. Apply tot his job