HR Experience Operations Manager, Benefits | NAM

Who we are is what we do.Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.Why should you be part of our success story?As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.SummaryThe HR Experience Operations Manager will be responsible for overseeing the day-to-day operations of our global NAM benefits programs, ensuring that processes are efficient, compliant, and aligned with Deel’s global growth. You will manage the delivery and administration of employee benefits across Deel’s Employee of Record (EOR) services in over 90 countries while optimizing workflows, enhancing user satisfaction, and ensuring operational excellence. In addition, you will lead initiatives to streamline HR operations, improve efficiency, and support the HR Experience team in delivering top-tier service to employees worldwide.ResponsibilitiesLaunching new EOR benefits programs from the ground up Project managing the renewal process for existing benefits policies, ensuring timely and efficient execution.Building and maintaining strong relationships with vendors, providers, and other external partners.Conducting quality audits of benefits-related data.Auditing, maintaining, and updating internal and external benefits-related knowledge in collaboration with stakeholders.Creating processes to streamline benefits operations ensuring scalability and efficiency in benefits administration.Participating in special projects and initiatives within the HR and Benefits spaceContributing to benefits product planning and scoping.Providing support to EORs and clients for benefits related questions or concerns through all available communication channels.Responsible for ensuring the quality of the HR operations in the assigned countries.Being the subject matter expert on all matters related to benefits QualificationsBachelor’s degree in HR, Business Administration, or a related field5+ years of experience in benefits operations or related fields, preferably in a global, fast-paced environmentAbility to build strong partnerships, influence decisions, and communicate complex work in a clear and concise manner across a variety of audienceProven experience in managing benefits processes across multiple countries (EOR experience is a plus)Strong project management skills with a track record of process improvement and operational efficiencyExcellent communication and collaboration skills with cross-functional teamsDetail-oriented with a focus on excellence and accuracy in operationsTotal RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoyStock grant opportunities dependent on your role, employment status and locationAdditional perks and benefits based on your employment status and countryThe flexibility of remote work, including optional WeWork accessAt Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.We began using Covey Scout for Inbound on March 30, 2025.For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

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