Homeowner's insurance customer service specialist
Job Overview
We are hiring a REMOTE Customer Service Representative to manage incoming customer queries and field questions regarding their insurance policy. You will process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be have a friendly demeanor, display empathy, patience and have experience working with computers. Prior experience in an insurance related field is required to be considered for candidacy.
We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.
You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.
What we are offering: This is a chance to get an opportunity as an independent contractor and see if you like the schedule, the people, the work and the company. If we both like what we see you can potentially come on board as an employee with our organization.
Responsibilities Include:
Work with our insurance provider clients and deliver great overall customer service
Take in a high volume of calls, communicate via email and letters as appropriate
Document all client communication across several platforms
Be the point person for our clients as well as their customers
Qualifications:
2+ years of customer service experience in a call-center environment
Prior insurance related experience
Ability to work remotely
Demonstrated communication, organizational and interpersonal skills
Intermediate proficiency in Microsoft Office
Strong independent problem solving and analytical skills
Preferred Qualifications:
4+ years of insurance experience (insurance agent license a plus!)
Bilingual (Spanish/English)
Associates Degree
Things to know:
Variable schedule includes hours between 830am-6:00pm EST Monday through Friday with some Saturday's required
Open concept work environment
Light to moderate noise activity
Paid training
Role is remote (work from home)
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Work from home
Supplemental Pay:
Bonus opportunities
Work Location: Remote
Apply Now
We are hiring a REMOTE Customer Service Representative to manage incoming customer queries and field questions regarding their insurance policy. You will process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be have a friendly demeanor, display empathy, patience and have experience working with computers. Prior experience in an insurance related field is required to be considered for candidacy.
We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.
You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.
What we are offering: This is a chance to get an opportunity as an independent contractor and see if you like the schedule, the people, the work and the company. If we both like what we see you can potentially come on board as an employee with our organization.
Responsibilities Include:
Work with our insurance provider clients and deliver great overall customer service
Take in a high volume of calls, communicate via email and letters as appropriate
Document all client communication across several platforms
Be the point person for our clients as well as their customers
Qualifications:
2+ years of customer service experience in a call-center environment
Prior insurance related experience
Ability to work remotely
Demonstrated communication, organizational and interpersonal skills
Intermediate proficiency in Microsoft Office
Strong independent problem solving and analytical skills
Preferred Qualifications:
4+ years of insurance experience (insurance agent license a plus!)
Bilingual (Spanish/English)
Associates Degree
Things to know:
Variable schedule includes hours between 830am-6:00pm EST Monday through Friday with some Saturday's required
Open concept work environment
Light to moderate noise activity
Paid training
Role is remote (work from home)
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Work from home
Supplemental Pay:
Bonus opportunities
Work Location: Remote
Apply Now