Homeoffice Chat Support Specialist
About the job
Who We Are
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. Were owned by KKR one of the worlds largest and most successful private equity investment companies. Weve built a great company and changed an industry by putting the customer first, always. The best is yet to come.
Why you want this job
At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a... reputation for going above and beyond to WOW our customers. This is NOT just another call center job apply today to become a part of our amazing company and culture!
Start Date: September 16, 2024
Train and work remotely from approved states
Training: Three weeks (10AM 5 PM MST, M-F)
Full-time (40 hours per week)
Shifts available between 5 AM 11 PM MST
Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
Required weekend shift
Why you'll love us
Monthly performance bonuses for those who qualify
Ownership of your development with support from leaders dedicated to fostering growth
Bi-annual performance reviews
A safe, respectful, and inclusive work environment
What Youll Do
Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
Consult customers on enhancing the value of their contact lens purchase
Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
Provide top notch customer service in a fast-paced, dynamic environment
Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
Maintain high performance metrics including revenue per call, quality, availability, and dependability
Live our company values: Big Hearted, Unconventional, Tenacious, Better Together
What You'll Need
High school diploma or equivalent experience
2-3 years minimum customer service experience
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Positive, driven and solution-oriented mentality
Ability to show up to work on time and work your scheduled shift
Perks
Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses
Approved remote working locations (permanent residence): Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, Virginia
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
Apply Now
Who We Are
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. Were owned by KKR one of the worlds largest and most successful private equity investment companies. Weve built a great company and changed an industry by putting the customer first, always. The best is yet to come.
Why you want this job
At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a... reputation for going above and beyond to WOW our customers. This is NOT just another call center job apply today to become a part of our amazing company and culture!
Start Date: September 16, 2024
Train and work remotely from approved states
Training: Three weeks (10AM 5 PM MST, M-F)
Full-time (40 hours per week)
Shifts available between 5 AM 11 PM MST
Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
Required weekend shift
Why you'll love us
Monthly performance bonuses for those who qualify
Ownership of your development with support from leaders dedicated to fostering growth
Bi-annual performance reviews
A safe, respectful, and inclusive work environment
What Youll Do
Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
Consult customers on enhancing the value of their contact lens purchase
Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
Provide top notch customer service in a fast-paced, dynamic environment
Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
Maintain high performance metrics including revenue per call, quality, availability, and dependability
Live our company values: Big Hearted, Unconventional, Tenacious, Better Together
What You'll Need
High school diploma or equivalent experience
2-3 years minimum customer service experience
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Positive, driven and solution-oriented mentality
Ability to show up to work on time and work your scheduled shift
Perks
Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses
Approved remote working locations (permanent residence): Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, Virginia
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
Apply Now