CRM Integration Architect -III (Remote)
Job Title: CRM Integration Architect -III (Remote) Location: Madison, WI Duration: 12 Months Overview: We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement ServiceNow solutions that drive process automation, IT service management (ITSM), and enterprise-wide workflows leveraging out of box functionality. The Lead Developer will serve as a technical leader, overseeing development best practices, mentoring developers, and ensuring scalable, secure, and compliant ServiceNow implementations. Key Responsibilities: • Lead the design, development, and configuration of ServiceNow modules (ITSM, ITOM, CMDB/Asset, or others as applicable). • Translate business requirements into technical solutions using ServiceNow best practices. • Develop and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations. • Provide technical leadership to a team of ServiceNow developers, ensuring high-quality code and adherence to governance standards. • Collaborate with stakeholders to define technical roadmaps and recommend ServiceNow capabilities that align with business needs. • Lead integration efforts between ServiceNow and third-party systems using APIs, MID servers, and integration tools. • Ensure platform stability, performance, and security by following ServiceNow development standards and industry best practices. • Manage code promotion across environments using update sets, application repositories, or DevOps pipelines. • Mentor junior developers and provide technical guidance, code reviews, and training. • Help develop, implement and maintain testing procedures for developers. • Stay updated on new ServiceNow releases, features, and industry trends. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). • 5+ years of hands-on ServiceNow development experience with multiple implementations. • Proven experience as a lead developer or technical lead on ServiceNow projects. • Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc. • Experience with ITOM, integrations, automations, Service Graph and CSDM. • Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS. • Familiarity with ServiceNow Flow Designer, Integration Hub, and Scoped Applications. • Knowledge of ServiceNow best practices, security models, and performance optimization techniques. • ServiceNow certifications strongly preferred: • Certified System Administrator (CSA) • Certified Application Developer (CAD) • ITSM, ITOM, or other product-specific certifications • Strong leadership, communication, and collaboration skills. Preferred Skills: • Experience with Agile/Scrum delivery methodologies. • Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git). • Knowledge of ITIL/ITSM processes and frameworks. • Ability to interact with senior leadership and business stakeholders to provide technical guidance. Apply tot his job