[Hiring] Sr Analyst, Plan Sponsor @4062 Aetna Resources, LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Plan Sponsor Liaison (PSL) will serve as the Dedicated Single Point of Contact for Aetna Medicare Advantage servicing to our CT Teachers' Retirement Board Plan Sponsor benefit administration personnel while supporting Group Center of Excellence Call Center in addition to all Aetna back-office teams. • Controls daily communication between departments or individual policyholders regarding benefit plan administration. • Directs workflow to respond, manage, and resolve escalated and complex global issues for Claims/Calls, PSS, and health plan back-office operations. • Responsible for a random ID card quality review, standard customization requests, and updates to the Plan Sponsor Profile Page. • Develops complex customer service account management plans for assignment and implements plan for dedicated account. • Coordinates service delivery of dedicated account by attending implementation planning and process meetings, while supporting customer. • Responsible for ID card Quality, timeliness, and Performance Guarantee for assigned dedicated account. • Assists with Member Open Enrollment Meetings and customer site visits, including local union meetings with CT Teachers' Retirement Board staff. • Identifies most urgent business problems, obtains necessary information, accurately identifies root causes, and generates solutions. • Encourages cooperation by promoting common goals and building trust. Qualifications • 3 years experience in Group Medicare Business and Medicare Advantage Plans and Products • Strong Leadership and Communication skills (verbal, written and presentation) • Critical thinking, problem solving and decision-making skills • Demonstrate prior experience in consultative skills and the ability to influence constituents for positive outcomes and initiatives • Customer Service experience required • Working knowledge of execution and delivery (planning, delivering, and supporting) skills • Working knowledge of business intelligence • Ability to work with cross-functional business units and vendors to support the customer’s needs Requirements • Strong project management skills are strongly preferred • Claim adjudication knowledge is strongly preferred • Adept at growth mindset (agility and developing yourself and others) skills • 5-7 years work experience Benefits • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility Education • Bachelor's degree or equivalent experience Pay Range The typical pay range for this role is: $46,988.00 - $112,200.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. Apply tot his job