[Hiring] Software Engineer, Technical Support -- Night Shift @KION Group
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Role Description
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Global Software Organization. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off.
ā¢ Work closely with customers, first level technicians, and software/technical engineers to resolve customer issues
ā¢ Participate in emergency situations requiring on-site support
ā¢ Assist project and technical engineers in integration of new systems
ā¢ Assist technical and development personnel in application quality testing
ā¢ Work on site to install, commission, and test installation of material handling solutions
ā¢ Provide specified technical support to customers on-site
ā¢ Troubleshoot server hardware, Ethernet networks and other peripherals such as printers
ā¢ Review Sales and Estimating Functional Specifications documentation
ā¢ Travel approximately 20% of the time to different customer locations and Dematic locations in the United States
ā¢ Participate in an on call rotation during non-business hours
Qualifications
ā¢ Bachelor's Degree (Computer Science, Software Engineering, or related field)
ā¢ At least 2 years' experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry)
ā¢ Experience with Oracle databases
ā¢ Experience with MS SQL Database
ā¢ Experience with Windows operating systems
Benefits
ā¢ Career Development
ā¢ Competitive Compensation and Benefits
ā¢ Pay Transparency
ā¢ Global Opportunities
Company Description
Apply Now
Apply Now
Role Description
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Global Software Organization. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off.
ā¢ Work closely with customers, first level technicians, and software/technical engineers to resolve customer issues
ā¢ Participate in emergency situations requiring on-site support
ā¢ Assist project and technical engineers in integration of new systems
ā¢ Assist technical and development personnel in application quality testing
ā¢ Work on site to install, commission, and test installation of material handling solutions
ā¢ Provide specified technical support to customers on-site
ā¢ Troubleshoot server hardware, Ethernet networks and other peripherals such as printers
ā¢ Review Sales and Estimating Functional Specifications documentation
ā¢ Travel approximately 20% of the time to different customer locations and Dematic locations in the United States
ā¢ Participate in an on call rotation during non-business hours
Qualifications
ā¢ Bachelor's Degree (Computer Science, Software Engineering, or related field)
ā¢ At least 2 years' experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry)
ā¢ Experience with Oracle databases
ā¢ Experience with MS SQL Database
ā¢ Experience with Windows operating systems
Benefits
ā¢ Career Development
ā¢ Competitive Compensation and Benefits
ā¢ Pay Transparency
ā¢ Global Opportunities
Company Description
Apply Now
Apply Now