[Hiring] Quality Assurance Coach @University of Vermont Health Network
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Quality Assurance Coach is responsible for conducting performance coaching, maintaining quality standards and advising leadership on ways to improve operations. • Leads and develops ongoing trainings and education materials relative to the Patient Access Specialist role • Aims to build awareness of available resources • Works with team members to create individualized goals for continuous improvement • Delivers outstanding customer service that drives high patient satisfaction • Supports the Patient Access and Service Center Leadership with front-end initiatives, process improvements, and overall performance improvement Qualifications • 2+ years of call center and/or QA experience, preferably with 1+ years in healthcare • Strong customer service skills required • Experience and knowledge of Contact Center operations preferred • Teaching or training experience of adults desired Requirements • Bachelor’s degree in education, Communications, Healthcare Administration or related field is preferred • In lieu of Bachelor’s Degree, 2+ years of related experience in a similar work environment Benefits • Salary Range: Min $24.94, Mid $31.18, Max $37.41 • Full Time position with standard hours of 40 per week • Shift: Day, Primary Shift: 8:00 AM - 5:00 PM • Weekend Needs: None Apply tot his job